At a Glance
- Tasks: Own and grow customer accounts, build relationships, and propose tailored AI solutions.
- Company: Fast-growing AI company focused on observability and LLM evaluation.
- Benefits: Competitive salary, unlimited PTO, wellness days, and remote-first culture.
- Other info: Remote role for London-based candidates with excellent growth opportunities.
- Why this job: Drive impactful change in AI while collaborating with innovative teams.
- Qualifications: 3+ years in Customer Success at a SaaS company, strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
The Opportunity
I'm partnering exclusively with a fast-growing, well-funded AI company on a search that I'm genuinely excited about. They've built one of the most compelling platforms in the AI observability and LLM evaluation space - helping the world's most innovative AI/ML teams understand what's actually happening inside their models, from production performance to real-world impact. This is a company solving a problem that truly matters: AI is being deployed at a pace the industry has never seen, and most teams are still flying blind when it comes to knowing whether their models work. My client exists to change that. They're now looking for an AI Solutions Manager to own and grow their EMEA customer base - a high-impact, highly visible role at the intersection of technical depth, business strategy, and genuine customer obsession.
Most customer success roles put you in a support lane. This one puts you in the driver's seat. You'll partner directly with AI/ML engineers, data scientists, and technical leaders at some of the most forward-thinking companies in the world. You'll shape how they adopt cutting-edge observability practices, influence product direction, and build relationships that matter. You'll see problems before customers notice them, propose solutions before they ask, and grow accounts by being genuinely valuable - not just by renewing contracts.
What You'll Be Doing
- Own your accounts end-to-end.
- Build deep, trusted relationships with AI/ML teams through regular touchpoints, proactive monitoring, and sharp account planning.
- Run discovery that actually leads somewhere. Dig into customers' goals, understand their workflows, and propose tailored solutions that make the platform indispensable to how they build and operate AI.
- Bridge the technical and the strategic. Work closely with the Customer Success Engineering team to tackle complex implementation challenges. You don't need to write the code, but you need to understand the problem well enough to bring the right people to the table.
- Run QBRs that people look forward to. Demonstrate real value, surface opportunities, and strengthen partnerships.
- Train and onboard customers with confidence. Run workshops and training sessions that leave teams genuinely equipped to get more from the platform.
- Be the voice of the customer internally. Relay feature requests clearly and persuasively to product and engineering teams. Your customers should feel heard.
- Spot and develop expansion opportunities. Partner with Account Management and Executives to identify upsell paths and align on health strategies across your book of business.
What My Client Is Looking For
- 3+ years in a Customer Success Manager role at a SaaS company - ideally in a technical or data-adjacent space.
- A genuine self-starter who doesn't wait for someone to hand them a playbook.
- Exceptional organisation and prioritisation - managing multiple complex relationships simultaneously, with nothing falling through the cracks.
- Strong communicator who can translate technical concepts for business audiences and vice versa.
- A track record of demoing technical products and landing their value with customers.
- Comfortable with ambiguity and energised by pace - this is a growth-stage company and the environment reflects that.
- A collaborative instinct.
- Bonus: hands-on familiarity with AI/ML workflows, LLMs, or GenAI technologies.
The Package
- Competitive base salary + variable compensation.
- Unlimited paid time off + Wellness Days + Sabbatical Leave policy.
- WFH productivity stipend (one-time).
- Co-working space allowance.
- $250/year professional development budget.
- Annual company and team off-sites.
- A genuinely remote-first culture.
Location
This role is remote, but candidates must be based in the London area to serve the EMEA customer base effectively.
ADVERT DISCLAIMER
Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs.
Solutions Manager in Bath employer: Primis
Join a fast-growing AI company that is at the forefront of innovation in AI observability and LLM evaluation. With a remote-first culture based in London, you'll enjoy unlimited paid time off, wellness days, and a strong focus on professional development, all while working closely with leading AI/ML teams to make a real impact. This role offers a unique opportunity to drive customer success in a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Manager in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Primis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Primis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions Manager in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Primis:Your cover letter is your chance to shine! Tell us why you want to work at Primis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Primis!
How to prepare for a job interview at Primis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
