At a Glance
- Tasks: Deliver top-notch customer service and build strong relationships with brokers.
- Company: Join the largest dedicated Mortgage & Protection Network in the UK.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference by supporting brokers and enhancing their experience.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 28000 - 28000 £ per year.
Broker Success Partner / Customer Service Advisor – Hybrid Chippenham
PRIMIS Mortgage Network are the largest dedicated Mortgage & Protection Network in the UK with some 3000 advisors and circa 1000 AR partner firms nationally. PRIMIS form part of the LSL Property Services plc group. We are recruiting for a new colleague to join our Broker Support Team. The team are an integral part of our relationships with our broker partners nationally.
To provide customer service excellence and relationship building with our brokers across all areas of the network. To build rapport with our brokers through an outbound calling programme to offer first class customer service, assistance, and any support needed. The role is a hybrid role with circa 50/50 split of working from office / home and is available in our Chippenham office.
Main Accountabilities:
- Provide a world class customer service to brokers through regular contact to drive growth and satisfaction.
- Working alongside our onboarding and sales team to welcome new brokers and firms to our Network, encouraging relationship building and being a first point of contact for support to our advisers.
- Provide hands on support to brokers through outbound and inbound telephone contact as well as via other contact channels, such as email, teams, social media, etc.
- Provide expertise across several network functions and provide exceptional support to brokers as well as assisting in the promotion of lender/provider launches, events, webinars and upcoming training sessions.
- Be able to provide feedback and work alongside multiple departments within the network to improve efficiency and service delivery for our broker firms.
Skills, Qualifications & Experience Required for the role:
- Customer Service experience
- Working in a telephone-based role
- Relationship building and strong communication skills
- Experience within a financial services environment - preferred but not essential
Salary is circa £28,000 per annum DOE.
We are an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.
Customer Service Advisor in Chippenham employer: PRIMIS Mortgage Network
PRIMIS Mortgage Network is an exceptional employer, offering a dynamic work environment where experienced professionals can thrive. With a strong focus on employee growth and low management turnover, team members benefit from extensive support and development opportunities while enjoying competitive compensation packages. Located in the Midlands, this role allows for meaningful engagement with a diverse range of Estate Agency partners, making it a rewarding place to advance your career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PRIMIS Mortgage Network. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PRIMIS Mortgage Network before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PRIMIS Mortgage Network:Your cover letter is your chance to shine! Tell us why you want to work at PRIMIS Mortgage Network specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PRIMIS Mortgage Network!
How to prepare for a job interview at PRIMIS Mortgage Network
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
