(Snr) Medical Information Associate- Finnish language

(Snr) Medical Information Associate – Finnish language

PrimeVigilance (part of Ergomed PLC) is a mid‑size pharmacovigilance service provider established in 2008. We serve pharmaceutical and biotechnology partners across Europe, North America and Asia, offering Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance services.

Job Description

• Handle medical information enquiries in English and Finnish.
• Perform pharmacovigilance activities such as initial intake of adverse events.
• Provide approved responses to medical enquiries from healthcare professionals and patients; act as a call‑handling agent in the dedicated call centre.
• Prepare responses based on literature research and collaboration with internal physicians and client departments.
• Participate in out‑of‑hours provision of medical information for clients with a 24/7 service.

Qualifications

• Undergraduate or advanced degree in life sciences (or equivalent) with experience.
• Customer service experience is an advantage.
• Fluency in both English and Finnish.
• Advanced knowledge of MS Word and Excel.
• Excellent attention to detail and organisational skills.
• Independent problem‑solving and decision‑making abilities.
• Process‑oriented and critical thinking.
• Responsible approach to work duties.

Why PrimeVigilance

We prioritize diversity, equity and inclusion, creating an equal‑opportunity workplace where people of all cultural backgrounds, genders and ages can grow. Our people are our greatest strength and we focus on a human‑first approach to improve patients’ lives.

We Offer

• Training and career development opportunities.
• Strong emphasis on personal and professional growth.
• Friendly, supportive working environment.
• Collaboration with colleagues worldwide, with English as the company language.

Core Values

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging
• Collaborative Partnerships

Come and join us on an exciting journey to make a positive impact in patients’ lives. We look forward to welcoming your application.

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Health Care Provider

Industries: Pharmaceutical Manufacturing