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- Tasks: Provide medical information responses in German and English to healthcare professionals and patients.
- Company: Join PrimeVigilance, a diverse and inclusive company focused on making a positive impact in healthcare.
- Benefits: Enjoy internal training, career development, and a supportive work environment with global colleagues.
- Why this job: Be part of a team that values quality, integrity, and collaboration while helping patients worldwide.
- Qualifications: A healthcare-related degree and strong communication skills in English and German are essential.
- Other info: Opportunity for out-of-hours service and participation in regulatory inspections.
The predicted salary is between 30000 - 48000 £ per year.
PrimeVigilance is looking for a Medical Information Associate fluent in English and German to join our growing Medical Information team.
Responsibilities
- Provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) in German and English.
- Identify, document, and report adverse events/side effects, pregnancy, and other special situations, as well as product quality complaints within required timeframes.
- Track and document all medical information enquiries accurately within the Medical Information database.
- Participate in out-of-hours medical information provision for clients with a 24/7 enquiry service.
- Provide management with regular updates on project status and enquiry metrics.
- Assist in departmental regulatory inspection preparedness for pharmacovigilance and participate in PV inspections or audits.
Qualifications
- Life science or biomedical background – healthcare-related degree (chemistry, biology, biotechnology, pharmacy, nursing).
- Customer service or call centre experience preferred.
- Comfortable handling enquiries by phone.
- Ability to perform out-of-hours service if required.
- Strong organizational, time management, and multitasking skills with attention to detail.
- Scientific acumen.
- Excellent interpersonal and communication skills.
- Advanced verbal and written English and German skills.
Additional Information
Why PrimeVigilance? We prioritize diversity, equity, and inclusion, creating an environment where everyone can contribute and grow. Our people are our greatest strength, and we believe in a human-first approach. We offer internal training and career development opportunities, a supportive and friendly working environment, and the opportunity to work with colleagues worldwide, with English as the company language. Our core values include Quality, Integrity & Trust, Drive & Passion, Agility & Responsiveness, Belonging, and Collaborative Partnerships. If these resonate with you, PrimeVigilance could be a great place to join! Join us in making a positive impact on patients’ lives. We look forward to your application.
Medical Information Associate German Language employer: PrimeVigilance
Contact Detail:
PrimeVigilance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Associate German Language
✨Tip Number 1
Familiarise yourself with the medical terminology in both English and German. This will not only help you understand the role better but also enable you to communicate effectively during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries over the phone. Practising common scenarios can give you confidence and demonstrate your ability to manage customer interactions.
✨Tip Number 3
Research PrimeVigilance’s core values and think about how your personal values align with theirs. Be prepared to discuss this alignment during your interview to show that you’re a good cultural fit.
✨Tip Number 4
Network with current or former employees of PrimeVigilance on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Medical Information Associate role, which can be invaluable during your application process.
We think you need these skills to ace Medical Information Associate German Language
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your life science or biomedical background, as well as any relevant customer service experience. Emphasise your language skills in both English and German, and include specific examples of how you've used these skills in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention why you are interested in working at PrimeVigilance and how your values align with theirs. Be sure to highlight your organisational skills and ability to handle enquiries effectively.
Showcase Relevant Experience: When detailing your work experience, focus on roles where you handled medical enquiries or worked in a call centre environment. Provide examples of how you managed multiple tasks and maintained attention to detail under pressure.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. This is especially important given the emphasis on communication skills in the job description. A polished application reflects your professionalism.
How to prepare for a job interview at PrimeVigilance
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. You might be asked to respond to questions or provide examples in both languages, so practice speaking and writing in both to ensure you feel confident.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in customer service or call centres, especially if it involved handling medical enquiries. Share specific examples of how you managed challenging situations or provided excellent service, as this will show your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle medical information enquiries. Think about how you would approach various situations, such as dealing with adverse events or product quality complaints, and be ready to articulate your thought process.
✨Emphasise Your Organisational Skills
Given the need for strong organisational and time management skills, prepare to discuss how you prioritise tasks and manage your workload. You could mention tools or methods you use to stay organised, as well as any experiences where your attention to detail made a significant difference.
