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- Tasks: Support the Medical Information team by handling inquiries in German and English.
- Company: Join PrimeVigilance, a diverse and inclusive workplace focused on personal growth.
- Benefits: Enjoy training opportunities, a supportive environment, and global collaboration.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic role.
- Qualifications: Life science background and customer service experience preferred.
- Other info: Flexible working hours and a chance to work with a global team.
The predicted salary is between 30000 - 40000 £ per year.
PrimeVigilance is looking for a Medical Information Associate with German and English language skills to support the Medical Information team in handling initial adverse event and medical information inquiries.
Responsibilities
- Provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in German and English.
- Accurately identify, document and report adverse events, side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
- Ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
- Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
- Provide management with regular updates regarding project status and metrics concerning enquiries.
- Assist in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participate in PV inspections or audits.
Qualifications
- Life science/biomedical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing).
- Customer service or call centre experience preferred.
- Comfortable receiving inquiries by phone.
- Ability to perform out-of-hours service if required.
- Time and issue management, delegation, organization and multitasking skills with good attention to detail.
- Strong interpersonal and communication skills.
- Advanced English skills, both verbal and written.
Benefits
- Training and career development opportunities internally.
- Strong emphasis on personal and professional growth.
- Friendly, supportive working environment.
- Opportunity to work with colleagues based all over the world, with English as the company language.
Additional Information
We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human‑centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
Medical Information Associate -German & English Language Fluency in Guildford employer: PrimeVigilance
Contact Detail:
PrimeVigilance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Associate -German & English Language Fluency in Guildford
✨Tip Number 1
Network like a pro! Reach out to professionals in the medical field on LinkedIn or at industry events. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for those interviews! Research common questions for Medical Information Associates and practice your responses. We recommend using the STAR method to structure your answers – it’ll help you shine!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German and English, be ready to demonstrate your proficiency during interviews. We suggest brushing up on medical terminology in both languages.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Medical Information Associate -German & English Language Fluency in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your life science background and any relevant experience in customer service or call centres. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Medical Information Associate role and how your bilingual skills in German and English will benefit our team. Keep it engaging and personal!
Showcase Your Attention to Detail: In this role, accuracy is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PrimeVigilance
✨Know Your Stuff
Make sure you brush up on your medical knowledge, especially around adverse events and pharmacovigilance. Familiarise yourself with common medical inquiries and how to respond to them in both German and English. This will show that you're not just fluent in the languages but also knowledgeable about the field.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and confidently in both languages. This will help you get comfortable with switching between German and English, especially under pressure, which is crucial for this role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or complaints. Highlight your ability to stay calm under pressure and your attention to detail, as these are key skills for a Medical Information Associate.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle out-of-hours inquiries. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.