Primer is building the unified payments infrastructure with a global, remote-first team. We are expanding our Product Support function to scale across regions, delivering reliable API and logs-driven support, with a focus on quality, speed, and customer advocacy.
You will own day-to-day KPIs, lead a distributed team of Support Engineers, and partner with Product/Engineering to shape the roadmap and customer experience. This is a high-trust, fully remote role with global impact.
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Remote Support Engineering Manager - Lead 24/7 Tech Ops employer: Primer
At Primer, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a fully remote company, we offer unparalleled flexibility, competitive share options, and generous benefits including uncapped holiday and a dedicated learning budget, ensuring our employees can thrive both personally and professionally. Join us in a dynamic environment where your contributions are valued, and you have the opportunity to shape the future of global payments while working alongside passionate and talented individuals.
