At a Glance
- Tasks: Support the employee journey and enhance company culture in a remote-first environment.
- Company: Join Primer, a pioneering payment infrastructure company with a global reach.
- Benefits: Enjoy unlimited holiday, private medical insurance, and a yearly L&D budget.
- Other info: Flexible work culture with annual retreats and team workations.
- Why this job: Be part of a dynamic team shaping the future of payments while working remotely.
- Qualifications: Experience in People Operations or EA roles, tech-savvy, and detail-oriented.
The predicted salary is between 36000 - 60000 £ per year.
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About the Job
An Introduction to Primer
Primer are the world\'s first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world\'s top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer\'s vision to rebuild payments and commerce from the ground up.
Join us in shaping the future of payments and commerce.
The People Team
Primer’s People team is here to build a great, sustainable business - and we know that our people are our competitive advantage. Work has changed a lot in recent years, and we see it as our job to reimagine the employee experience so it meets the diverse and evolving needs of our team. Since day one in 2019 we’ve been fully remote and globally distributed, and we’re proud to foster a culture built on trust, flexibility, and empowerment.
You’ll be joining a small but mighty team of two People Partners who work with a product mindset. That means we put our people at the heart of everything we build, creating experiences that help Primigos do their best work. We keep an eye on clear metrics like eNPS and eLTV:CAC, focus our energy on the things that make the biggest difference, and are always on the lookout for smarter ways to work through automation and AI.
This is a great opportunity to get broad exposure across People Ops in a fast-growing, global company. You’ll have the chance to learn, experiment, and shape how we support Primigos around the world.
What You’ll Do
People Operations
- Keep the employee journey running smoothly, from onboarding and payroll through to offboarding.
- Be a go-to person for Primigos with questions or requests, handling tickets through our Wrangle Slack app.
- Help make sure every Primigo is paid accurately and on time by supporting global payroll and benefits.
- Provide operational support for key people projects and initiatives, from preparing materials to tracking actions and keeping things moving.
Culture & communications
- Keep our company-wide Townhalls engaging and useful by coordinating content and handling the logistics for our biweekly and quarterly sessions.
- Help make our annual retreat and team workations unforgettable by helping to coordinate the logistics and ensuring everything runs smoothly.
- Be a champion for remote life: join our rituals, share updates, and help Primigos stay connected and informed.
Systems & compliance
- Make sure our people platforms (e.g HiBob, Remote, Notion) are kept up to date, with clear documentation. You’ll help us build integrations and keep them running so our tools work for us, not the other way around.
- You’ll support us with running audits on our people data to make sure everything is clean, accurate, and up to date - so we can spot and fix issues early.
We’d Love To Hear From You If
- You’ve already had your first experience in a People, Operations, or EA role and are now looking for your next opportunity to step up and take on more responsibility in a fast-paced environment.
- You love spotting problems and jumping in to solve them - you don’t wait to be told what to do.
- You’re tech-savvy: you’re comfortable learning and using modern tools to manage workflows in a remote environment (e.g., Notion, Slack, Pitch, Google Workspace, AI tools).
- You communicate well - we’re a fully remote company and work async a lot!
- You have a great eye for detail.
Our Interview Process
- The job ad will be open until Sunday 21st September and we will not be reviewing applicants until the week starting 22nd September.
- Throughout the first part of that week, we will reply to everyone. Successful applicants will be invited to interview with the team and every single applicant will receive a message with our decision.
- If you’re successful at this stage, our typical process is:
- 45 minute screening interview with a member of our People team
- 45 minute follow up interview with our VP People
- 1 hour live task with a People Partner
- 30 minute final interview with our COO
What’s In It For You
- Full remote setup
- Working with a Global team - we have Primigos in 32 countries
- Annual Company Retreats and team Workations twice a year
- Unlimited holiday
- £500 yearly L&D budget
- Private Medical Insurance
Don’t meet every single requirement?
We’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles.
Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.
Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Location
United Kingdom (Remote)
People Operations Specialist employer: Primer
At Primer, we pride ourselves on being a fully remote and globally distributed company that champions trust, flexibility, and empowerment. As a People Operations Specialist, you'll enjoy a vibrant work culture that prioritises employee experience, with opportunities for professional growth through hands-on involvement in diverse projects. With benefits like unlimited holiday, a generous learning budget, and annual retreats, Primer is committed to fostering a supportive environment where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Specialist
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Primer!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Primer.
We think you need these skills to ace People Operations Specialist
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Primer. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Primer and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Primer. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Primer's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Primer
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Primer.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Primer will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Primer and how you would contribute to adapting HR strategies.
