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- Tasks: Support the employee journey and enhance company culture in a remote-first environment.
- Company: Join Primer, a pioneering payment infrastructure company with a global reach.
- Benefits: Enjoy unlimited holiday, private medical insurance, and a yearly L&D budget.
- Why this job: Be part of a dynamic team shaping the future of payments while working remotely.
- Qualifications: Experience in People Operations or EA roles, tech-savvy, and detail-oriented.
- Other info: Flexible work culture with annual retreats and team workations.
The predicted salary is between 36000 - 60000 £ per year.
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About the Job
An Introduction to Primer
Primer are the world\’s first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world\’s top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer\’s vision to rebuild payments and commerce from the ground up.
Join us in shaping the future of payments and commerce.
The People Team
Primer’s People team is here to build a great, sustainable business – and we know that our people are our competitive advantage. Work has changed a lot in recent years, and we see it as our job to reimagine the employee experience so it meets the diverse and evolving needs of our team. Since day one in 2019 we’ve been fully remote and globally distributed, and we’re proud to foster a culture built on trust, flexibility, and empowerment.
You’ll be joining a small but mighty team of two People Partners who work with a product mindset. That means we put our people at the heart of everything we build, creating experiences that help Primigos do their best work. We keep an eye on clear metrics like eNPS and eLTV:CAC, focus our energy on the things that make the biggest difference, and are always on the lookout for smarter ways to work through automation and AI.
This is a great opportunity to get broad exposure across People Ops in a fast-growing, global company. You’ll have the chance to learn, experiment, and shape how we support Primigos around the world.
What You’ll Do
People Operations
- Keep the employee journey running smoothly, from onboarding and payroll through to offboarding.
- Be a go-to person for Primigos with questions or requests, handling tickets through our Wrangle Slack app.
- Help make sure every Primigo is paid accurately and on time by supporting global payroll and benefits.
- Provide operational support for key people projects and initiatives, from preparing materials to tracking actions and keeping things moving.
Culture & communications
- Keep our company-wide Townhalls engaging and useful by coordinating content and handling the logistics for our biweekly and quarterly sessions.
- Help make our annual retreat and team workations unforgettable by helping to coordinate the logistics and ensuring everything runs smoothly.
- Be a champion for remote life: join our rituals, share updates, and help Primigos stay connected and informed.
Systems & compliance
- Make sure our people platforms (e.g HiBob, Remote, Notion) are kept up to date, with clear documentation. You’ll help us build integrations and keep them running so our tools work for us, not the other way around.
- You’ll support us with running audits on our people data to make sure everything is clean, accurate, and up to date – so we can spot and fix issues early.
We’d Love To Hear From You If
- You’ve already had your first experience in a People, Operations, or EA role and are now looking for your next opportunity to step up and take on more responsibility in a fast-paced environment.
- You love spotting problems and jumping in to solve them – you don’t wait to be told what to do.
- You’re tech-savvy: you’re comfortable learning and using modern tools to manage workflows in a remote environment (e.g., Notion, Slack, Pitch, Google Workspace, AI tools).
- You communicate well – we’re a fully remote company and work async a lot!
- You have a great eye for detail.
Our Interview Process
- The job ad will be open until Sunday 21st September and we will not be reviewing applicants until the week starting 22nd September.
- Throughout the first part of that week, we will reply to everyone. Successful applicants will be invited to interview with the team and every single applicant will receive a message with our decision.
- If you’re successful at this stage, our typical process is:
- 45 minute screening interview with a member of our People team
- 45 minute follow up interview with our VP People
- 1 hour live task with a People Partner
- 30 minute final interview with our COO
What’s In It For You
- Full remote setup
- Working with a Global team – we have Primigos in 32 countries
- Annual Company Retreats and team Workations twice a year
- Unlimited holiday
- £500 yearly L&D budget
- Private Medical Insurance
Don’t meet every single requirement?
We’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles.
Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.
Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Location
United Kingdom (Remote)
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People Operations Specialist employer: Primer
Contact Detail:
Primer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since Primer values a great employee experience. Show them you’re not just another candidate but someone who truly gets their vibe.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate why you're the perfect fit for the People Operations Specialist role. Keep it concise and engaging – think of it as your personal brand story.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace People Operations Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People Operations Specialist role. Highlight your relevant experience and skills that align with what we’re looking for, like your tech-savviness and problem-solving abilities.
Show Your Personality: We love a bit of character! Don’t be afraid to let your personality shine through in your application. Share your passion for people operations and how you can contribute to our remote culture at Primer.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Primer
✨Know Your Stuff
Before the interview, dive deep into Primer's mission and values. Understand their payment infrastructure and how it empowers businesses. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Problem-Solving Skills
Since the role involves spotting problems and jumping in to solve them, prepare examples from your past experiences where you've successfully tackled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Tech-Savvy
Familiarise yourself with the tools mentioned in the job description, like Notion and Slack. If you can, try to demonstrate your proficiency with these platforms during the interview. It’ll show that you’re ready to hit the ground running in a remote environment.
✨Engage and Communicate
As communication is key in a fully remote company, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would keep Primigos connected and informed, especially during Townhalls and team workations.