Integrations Manager, Partners

An Introduction to Primer
We’re the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world’s top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer's vision to rebuild payments and commerce from the ground up. Join us in shaping the future of payments and commerce.

Which team will you be joining?
A Primer payment is worth so much more than a regular payment! In the Partners team we build a foundation of seamless, scalable, and reliable payments - across any provider, method, or market. We’re looking for an Integrations Manager to own and elevate the experience our partners and merchants have when integrating with Primer. This role sits at the intersection of Product, Partnerships, GTM and Engineering. You’ll act as a trusted technical partner and project owner, ensuring integrations are smooth, well-supported, and continuously improving — with a strong focus on quality rather than volume.

What will the role involve?

• Owning the end-to-end experience of partner integrations, from onboarding through to ongoing support.
• Scoping, triaging and coordinating technical and product-related requests from partners and internal teams.
• Working closely with the Partnerships team to support onboarding, enablement, and how Primer is presented and sold.
• Ensuring partners complete all required technical, operational, and compliance processes during onboarding.
• Acting as a technical point of contact for our partners and merchants, helping them navigate Primer’s platform and APIs.
• Creating and maintaining clear feedback loops between our Partners, Product, Engineering and other teams.
• Identifying opportunities to improve and scale integration processes, including automation and smarter tooling.
• Continuously improving the quality of the partner experience, informed by feedback and NPS insights.

What are we looking for?

• Experience in a partner-facing technical role (e.g. Integrations, Solutions Engineering, Technical PM, Product Ops).
• Strong communication skills, with the ability to explain technical concepts clearly to different audiences.
• Solid technical foundations, including experience working with APIs, SaaS platforms, and modern tech stacks.
• Confidence reading and understanding technical documentation and identifying gaps or friction points.
• A collaborative approach to working across Product, Engineering, Partnerships, and all other teams.
• A systems-thinking mindset, with an interest in automation, AI, and scalable ways of working.
• Experience in B2B SaaS environments (payments experience is a plus, but not essential).

You may not like it here if:

• You enjoy working in an office-setting, we are remote-first and always will be!
• You are not comfortable with shifting context and navigating ambiguity.
• You don’t enjoy testing your code, we have no testers or QA’s here at Primer.

Our interview process

• 30 minute call with a Talent Partner
• 60 minute Team Interview
• Take home task, followed by a 1 hour presentation
• 60 minute Primer Values interview

What’s life like at Primer?
We’ve been recognised as a top global employer, #1 in FinTech for ‘flexibility’! We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way). We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits

• We are fully remote and globally distributed; and have been since day one
• Competitive share options
• Uncapped holiday, with 25 days minimum to be taken
• Co-working space access
• Workations & Company Retreat
• The best equipment for your role
• £500 towards your home office setup
• Generous learning budget
• Private Medical Insurance
• A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?
At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs. Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.