Senior Product Manager - Protection

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

In the protection team, you'll play a key role in helping merchants avoid fraud and handle disputes. The Protection team owns the risk management suite that surfaces these threats, and helps merchants build automation to handle them at scale.

You will own protection as a full product area: a coherent space made up of several related problems, with outcomes that persist over quarters and years rather than a single initiative. You set the direction for that area, decide what gets solved and what deliberately does not, and own how success is measured.

You will report into our VP of Product and work day to day with a dedicated engineering team and design partner, alongside GTM, RevOps and Product Marketing. Primer is remote-first and globally distributed, and always will be. We run on written thinking, low bureaucracy and real ownership. You build it, you own it, end to end.

What will you be doing?

• Owning the strategy and outcomes for your product area, translating company objectives into a multi-quarter plan and clear guardrails for what you will and will not build
• Resolving genuine ambiguity with evidence and judgment, not waiting for someone to hand you a brief or a roadmap
• Running discovery and an ongoing insight system for your area: research cadence, merchant and GTM feedback loops, and competitive monitoring that actually changes decisions
• Working closely with engineering on implementation, architecture and long-term technical direction, not just handing over specs
• Setting GTM direction for your area, including positioning and pricing input, in partnership with RevOps and Product Marketing
• Making sophisticated trade-offs across scope, quality and timing, protecting long-term technical health rather than only this quarter's delivery
• Raising the quality of product thinking around you through clear decision documentation, reusable playbooks and the example you set under pressure
• Acting as a credible product voice with senior internal stakeholders and directly with key merchants

What we're looking for

Must-haves:

• A track record of owning a product area or substantial problem space end to end, where the outcomes can be traced back to your judgment and execution
• Strong product judgment in ambiguous, high-stakes situations, with the ability to explain your reasoning clearly
• Comfort working deeply with engineers on technical and architectural trade-offs, enough fluency to be a real partner rather than a translator
• Evidence-led decision making: you use data, research and merchant input to decide, and you know when the evidence is thin
• The ability to influence senior stakeholders and align conflicting interests without relying on authority

Nice-to-haves:

• Experience in payments, fintech or another complex, regulated or infrastructure domain
• Experience building or improving the systems and rituals a product team runs on

You may not like it here

You are expected to set the strategy for your area, including what not to build. If you do your best work executing a plan someone else owns, this is not the role.

We are remote-first and async by default. If you need people physically around you, or real-time availability to feel productive, this is a real adjustment, not a perk.

Context and priorities shift as we learn. You will sometimes change direction on work you were attached to, and you need to be able to do that without it derailing you.

Feedback here is direct, frequent and not softened. You are expected to give it as well as take it.

A typical interview process

• An initial intro call with a Talent Partner
• An interview with the Hiring Manager
• Challenge Stage - Contextualised to the role
• A final, values-alignment interview

What's the culture like at Primer?

We're building a culture where people can do their best work and be proud of the impact they have. You'll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants.

We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and access to co-working spaces across most major cities.

The work is challenging. Scaleups are a challenge, and building category-defining products is a challenge. But there's a meaningful difference between a challenge and a struggle. At Primer, the right challenge comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success. It's never something you face alone.

Our benefits

• We are fully remote and globally distributed; and have been since day one
• Competitive share options
• Uncapped holiday, with 25 days minimum to be taken
• Co-working space access across major cities
• Workations & Company Retreat
• The best equipment for your role
• £500 towards your home office setup
• Generous learning budget
• Private Medical Insurance
• A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?

At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply. You may be the right candidate for this or other roles.

Primer is committed to the equal treatment of all current and prospective employees and adopts a zero-tolerance approach to discrimination, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage and civil partnership, or any other background or belief.