Senior People Partner - Product & Engineering

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

The People Team

Primer’s People team exists to build a great, sustainable business. We believe our people are our competitive advantage, and our role is to design an employee experience that helps Primigos do their best work. We have been fully remote and globally distributed since founding in 2019, and we operate with a high-trust, flexible culture. Our People team works with a Product mindset. We take a user-centric approach, prioritise ruthlessly based on ROI, measure impact through clear metrics such as eNPS, eLTV and CAC, and continuously look for smarter ways to work through automation and AI.

We are looking for a Senior People Partner to support our Product and Engineering teams, partnering closely with senior leaders. This is a fully remote role and can be based in the UK, Ireland, or Portugal.

What you’ll do

• You’ll own and evolve key parts of our people experience by applying product thinking across the employee lifecycle:
• Research: Conduct ongoing people product research with leaders, managers and employees to understand needs, behaviours and motivations, building clear user personas.
• Plan: Identify pain points and moments that matter, translating insights into well-defined problems and hypotheses on the people roadmap.
• Build: Design and iterate people products such as Career Frameworks, Growth & Development, Total Rewards, Policies and Benefits, starting with MVP solutions and improving through feedback and data.
• Launch: Ensure people product changes are launched clearly and thoughtfully, creating understanding and emotional connection.
• Drive adoption: Enable self-service and adoption through high-quality documentation, Looms and targeted training.
• Partner and support: Coach and advise leaders, managers and employees through complex or sensitive situations, using insights from these moments to continuously improve our people products.

You’ll influence outcomes across key metrics, including employee NPS, retention and time-to-ramp.

What we’re looking for

• Senior stakeholder partnering: Experience partnering with senior leaders in complex, changing environments, navigating ambiguity with confidence and pragmatism.
• End-to-end people expertise: Strong grounding across the full employee lifecycle, from onboarding to offboarding.
• Product-driven mindset: Proven experience building intuitive, tech-enabled, user-centric people products, using first-principles thinking to solve problems at scale.
• Scale-up experience: Comfortable operating in high-growth, globally distributed organisations, balancing strategic thinking with hands-on execution.
• R&D exposure: Experience working with Product or Engineering teams is a plus.

We’d love to hear from you if:

• You love spotting problems and jumping in to solve them - you don’t wait to be told what to do.
• You’re tech-savvy: you’re comfortable learning and using modern tools to manage workflows in a remote environment (e.g., Notion, Slack, Pitch, Google Workspace, AI tools).
• You communicate well - we’re a fully remote company and work async a lot!
• You have a great eye for detail.

You may not like it here if:

• You enjoy working in an office-setting, we are remote-first and always will be!
• You are not comfortable with shifting context and navigating ambiguity.

A typical interview process

• An initial intro call with a Talent Partner
• An interview with the Hiring Manager
• Challenge Stage - Contextualised to the role
• A final, values-alignment interview

What’s the culture like at Primer?

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits

• We are fully remote and globally distributed; and have been since day one
• Competitive share options
• Uncapped holiday, with 25 days minimum to be taken
• Co-working space access
• Workations & Company Retreat
• The best equipment for your role
• £500 towards your home office setup
• Generous learning budget
• Private Medical Insurance
• A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs. Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.