Product Ops Lead

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on.

What will you be doing?

• Own the operating model for the full product organisation: planning cadences, roadmap governance, OKR cycles, and the rituals that keep a distributed, senior team aligned without drowning them in process.
• Define how Primer measures product performance across the portfolio — build the instrumentation, the dashboards, and the feedback loops that give leadership clarity on what is shipping, what is slipping, and what it means for the business.
• Set the strategy and direction for product tooling: what the team uses, how it integrates, and how it evolves as the company scales from Series C to a much larger organisation.
• Lead go-to-market readiness across the product function — coordinating across Product, Engineering, Commercial, and Marketing to ensure launches land with the right preparation and the right people informed.
• Identify and resolve systemic friction across the product org, not one-off fixes but durable structural changes that remove the same class of problem from recurring.
• Build the knowledge infrastructure for the product function: documentation standards, onboarding, decision records, and shared frameworks that mean institutional knowledge survives people leaving and scales with hiring.
• Act as a strategic partner to Theo, owning the operational detail and the cross-functional coordination that lets him stay focused on product direction.

What we're looking for

• Substantial experience in a senior Product Operations, Chief of Staff, or equivalent role inside a B2B technology company — you have built or significantly rebuilt a product operating model before.
• Genuine analytical capability: you can work directly with data, build dashboards, and turn numbers into clear narratives without depending on a data team to do it for you.
• Track record of creating systems and processes that people actually adopt and maintain over time — you know the difference between documentation and infrastructure.
• Comfortable operating across Product, Engineering, and GTM without a clear lane — you influence through the quality of your thinking and the usefulness of what you build.
• Multi-quarter strategic thinking: you can hold the big picture of how the product function should operate in eighteen months while executing in the present.
• Highly autonomous in ambiguous environments — you do not need the problem to be fully defined before you start making progress on it.

Nice to have: experience in payments, fintech, or developer-facing infrastructure products.

You may not like it here if:

• You enjoy working in an office-setting, we are remote-first and always will be!
• You are not comfortable with shifting context and navigating ambiguity.

A typical interview process

• An initial intro call with a Talent Partner.
• An interview with the Hiring Manager.
• Challenge Stage - Contextualised to the role.
• A final, values-alignment interview.

What’s the culture like at Primer?

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits

• We are fully remote and globally distributed; and have been since day one.
• Competitive share options.
• Uncapped holiday, with 25 days minimum to be taken.
• Co-working space access.
• Workations & Company Retreat.
• The best equipment for your role.
• £500 towards your home office setup.
• Generous learning budget.
• Private Medical Insurance.
• A broad set of additional perks and benefits (depending on location).

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs. Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.