Product Manager - Financial Operations

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.

In the Financial Operations team we build the tools and infrastructure that let merchants take control of their payments: reconciling funds, resolving disputes, monitoring performance, and automating the operations that keep everything running. We also own Global Accounts, giving merchants the ability to hold, manage and move funds across currencies and markets, a foundational capability as Primer expands into more complex, cross-border payment environments.

The team spans Reconciliation, Disputes, Monitors, Workflows, Operations Automation, Global Accounts and FX, Account Management, and Dashboard Login (SSO). As a Product Manager here you will own a sub-area within that: a coherent slice of the product where you own the problems, the prioritisation and the outcomes over multiple quarters.

You will work day to day with a dedicated engineering team and design partner, alongside GTM, and report into the Product lead for the area. Primer is remote-first and globally distributed, and always will be. We run on written thinking, low bureaucracy and real ownership. You build it, you own it, end to end.

What will you be doing?

• Owning the outcomes for your sub-area of Financial Operations over multiple quarters, not just shipping a backlog
• Defining the problems worth solving in your scope by synthesising merchant feedback, support and dispute data, competitive moves and platform constraints
• Planning and delivering initiatives independently, making real-time trade-offs on scope, sequencing and quality to protect both timelines and outcomes
• Writing specs that anticipate the edge cases that actually matter in payments operations: reconciliation breaks, dispute lifecycles, currency and settlement complexity
• Partnering closely with engineering on feasibility and technical trade-offs, and defining the leading and lagging metrics that tell you whether your sub-area is working
• Owning launch readiness and driving rapid post-launch iteration based on what the data shows
• Representing your sub-area to merchants and internal stakeholders, turning operational complexity into clear product decisions

What we're looking for

Must-haves:

• A track record of owning a product sub-area or significant feature set end to end, with outcomes that can be traced back to your decisions
• The ability to define problems independently from messy inputs, rather than waiting for a fully formed brief
• Sound, autonomous trade-offs on scope, quality and technical debt within your scope
• Enough technical fluency to partner with engineers on feasibility and integration implications, not just hand over requirements
• Clear, structured communication that keeps engineering, design and GTM aligned and surfaces risks early

Nice-to-haves:

• Experience in payments, fintech, or operational and back-office product such as reconciliation, disputes, ledgers, treasury or FX
• Comfort with data analysis to define and track outcome metrics

You may not like it here

Financial operations is detail-heavy and unforgiving. Reconciliation, disputes and FX have real money and real edge cases attached. If you prefer broad, abstract product work to getting the details exactly right, this will frustrate you.

You are expected to define what is worth solving in your sub-area, with support rather than direction. We are remote-first and async by default. If you need people physically around you to do your best work, this is a real adjustment, not a perk.

Feedback here is direct and frequent. You are expected to give it as well as take it.

A typical interview process

• An initial intro call with a Talent Partner
• An interview with the Hiring Manager
• Challenge Stage - Contextualised to the role
• A final, values-alignment interview

What's the culture like at Primer?

We're building a culture where people can do their best work and be proud of the impact they have. You'll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants.

We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and co-working space access worldwide.

The work is challenging. Scaleups are a challenge, and building category-defining products is a challenge. But there's a meaningful difference between a challenge and a struggle. At Primer, the right challenge comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success. It's never something you face alone.

Our benefits

• We are fully remote and globally distributed; and have been since day one
• Competitive share options
• Uncapped holiday, with 25 days minimum to be taken
• Co-working space access
• Workations & Company Retreat
• The best equipment for your role
• £500 towards your home office setup
• Generous learning budget
• Private Medical Insurance
• A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?

At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply. You may be the right candidate for this or other roles.

Primer is committed to the equal treatment of all current and prospective employees and adopts a zero-tolerance approach to discrimination, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage and civil partnership, or any other background or belief.