AI Strategy & Enablement Lead

An Introduction to Primer

Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on.

🔍 What will you be doing?

• Lead AI enablement across Primer
• Act as the senior connective tissue between AI and every function, identifying where AI can materially improve how teams operate.
• Drive adoption through leaders, not around them
• Partner with functional leaders to identify high-impact AI opportunities, set priorities, and hold teams accountable for adoption and outcomes.
• Scale AI-powered ways of working
• Coach teams to design and implement their own AI workflows, building internal capability rather than creating dependency.
• Own Claude adoption and AI knowledge-sharing
• Drive usage, training, best practice, and a shared library of prompts, skills, workflows, and reusable context.
• Maximise value from Primer’s AI tooling
• Stay close to our existing stack, surface relevant AI capabilities, and ensure teams use the tools we already pay for effectively.
• Keep Primer ahead of the curve
• Track the AI landscape, evaluate what matters, and make clear recommendations on what to adopt, pilot, or ignore.
• Shape and execute Primer’s AI strategy
• Turn business needs into practical AI initiatives, secure senior alignment, and drive delivery through cross-functional execution.
• Scale AI responsibly
• Partner with Security and relevant leaders to ensure AI adoption is safe, ethical, compliant, and aligned with Primer’s values.
• Build lasting AI literacy
• Create self-serve infrastructure for onboarding, training, use cases, tools, and learnings so AI capability compounds over time.
• Measure business impact
• Define and report on the metrics that matter: time saved, quality gains, productivity, customer impact, and ROI.

👀 What we'd love to see:

• 3-6 years of relevant experience
• Experience in AI enablement, operations, transformation, change management, strategy, or a high-growth technology environment.
• Deep, practical AI fluency
• You use AI tools daily, have strong opinions on where they create value, and can translate that expertise into scalable business adoption.
• Proven change leadership
• You have successfully shifted how teams work through enablement, structured rollout, stakeholder engagement, and clear accountability.
• Executive-level stakeholder management
• You can influence credibly from ICs to C-suite, challenge leaders constructively, and turn ambiguity into aligned action.
• High-agency coaching mindset
• You build capability in others, create repeatable systems, and know when to coach, co-build, push, or escalate.
• Structured, analytical thinking
• You diagnose problems clearly, evaluate trade-offs, build evidence-based recommendations, and measure outcomes rigorously.
• High ambition and bias for action
• You move fast, experiment intelligently, raise the bar, and bring energy to helping Primer work differently.

Nice to have:

• Prompt engineering expertise
• A structured approach to prompt design, refinement, and teaching others how to improve AI outputs.
• BI or data tooling experience
• Familiarity with Omni, Looker, or similar tools, especially for AI-assisted querying and workflow optimisation.
• B2B SaaS, fintech, or payments context
• Experience in environments similar to Primer’s operating model, customer base, and product complexity.
• Programme management experience
• Ability to run multiple workstreams, manage senior stakeholders, and deliver measurable outcomes with limited oversight.

🚫 You may not like it here if:

• You enjoy working in an office-setting, we are remote-first and always will be!
• You are not comfortable with shifting context and navigating ambiguity

✅ A typical interview process

• An initial intro call with a Talent Partner
• An interview with the Hiring Manager
• Challenge Stage - Contextualised to the role
• A final, values-alignment interview

What’s the culture like at Primer?

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits

• 🌍 We are fully remote and globally distributed; and have been since day one
• 💰 Competitive share options
• 🌴 Uncapped holiday, with 25 days minimum to be taken
• 🗣️ Co-working space access
• 📅 Workations & Company Retreat
• 💻 The best equipment for your role
• 🏠 £500 towards your home office setup
• 🔎 Generous learning budget
• 🏥 Private Medical Insurance
• 📈 A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs. Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.