At a Glance
- Tasks: Handle customer queries and ensure smooth logistics operations.
- Company: Join Primeline Express, a leading logistics provider with over 35 years of experience.
- Benefits: Competitive salary, generous leave, pension scheme, and ongoing training.
- Other info: Enjoy a supportive team culture with clear progression opportunities.
- Why this job: Be the key contact for customers and make a real impact in a fast-paced environment.
- Qualifications: Experience in customer service or logistics is a plus; strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Working for Primeline Express in our Mallusk depot as a Customer Service Agent in Logistics.
The Role
We are currently recruiting a Customer Service Agent to join our growing logistics operation. This is a fast-paced and highly collaborative role where you will act as the main point of contact for customer queries, ensuring a smooth and professional service across our network. Working closely with internal teams and external transport partners, you will play a key part in resolving issues, maintaining service levels, and ensuring customer satisfaction.
What Youll Be Doing
- Handle customer queries via telephone and email, resolving issues promptly and professionally.
- Liaise with transport, warehouse and operations teams to resolve delivery queries.
- Record and investigate delivery issues, shortages and discrepancies using internal systems.
- Ensure all Proofs of Delivery (PODs) are returned in line with agreed service levels.
- Complete customer booking requests and communicate details to relevant teams.
- Support month-end reporting and administrative processes.
- Produce and issue logistics reports to depots and ensure timely responses.
- Maintain accurate documentation and support the wider team with admin duties.
What Were Looking For
- Previous experience in customer service, logistics or administration (desirable).
- Strong communication skills with a professional and friendly approach.
- Ability to manage workload in a fast-paced environment and meet deadlines.
- Excellent attention to detail and problem-solving ability.
- Strong IT skills including Microsoft Office.
- A proactive attitude with the ability to work independently and as part of a team.
- Flexible approach to support team requirements when needed.
What Youll Get in Return
- Competitive salary (benchmark aligned to NI market).
- Generous annual leave entitlement.
- Company pension scheme.
- Ongoing training and development opportunities.
- Stable, secure role within a growing organisation.
- Supportive team environment with clear progression opportunities.
About Us
Primeline is a leading provider of logistics, sales and marketing services, operating across Ireland and the UK. With over 35 years experience, we support some of the worlds leading brands across retail, foodservice and pharmacy sectors. Our network includes 1,100+ employees, 400 vehicles, and over 1.5 million square feet of warehousing, delivering into every town across Ireland.
Sales Administration and Customer Service Assistant in Newtownabbey employer: Primeline Group
Primeline Express is an excellent employer, offering a dynamic and supportive work environment at our Mallusk depot. With a focus on employee growth, we provide ongoing training and development opportunities, competitive salaries, and a generous annual leave entitlement, ensuring that our team members thrive in their roles while contributing to our mission of delivering exceptional customer service across the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administration and Customer Service Assistant in Newtownabbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Primeline Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Primeline Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administration and Customer Service Assistant in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Primeline Group:Your cover letter is your chance to shine! Tell us why you want to work at Primeline Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Primeline Group!
How to prepare for a job interview at Primeline Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
