At a Glance
- Tasks: Handle customer queries and resolve issues in a fast-paced logistics environment.
- Company: Join Primeline Express, a leading logistics provider with over 35 years of experience.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, and ongoing training.
- Other info: Supportive team culture with clear progression opportunities in a growing organisation.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Previous customer service experience and strong communication skills are desirable.
The predicted salary is between 22000 - 26000 £ per year.
Working for Primeline Express in our Mallusk depot as a Customer Service Agent in Logistics.
The Role
We are currently recruiting a Customer Service Agent to join our growing logistics operation. This is a fast-paced and highly collaborative role where you will act as the main point of contact for customer queries, ensuring a smooth and professional service across our network. Working closely with internal teams and external transport partners, you will play a key part in resolving issues, maintaining service levels, and ensuring customer satisfaction. This role would suit someone who enjoys working in a busy, structured environment, with strong organisational skills and a customer-focused mindset.
What Youll Be Doing
- Handle customer queries via telephone and email, resolving issues promptly and professionally.
- Liaise with transport, warehouse and operations teams to resolve delivery queries.
- Record and investigate delivery issues, shortages and discrepancies using internal systems.
- Ensure all Proofs of Delivery (PODs) are returned in line with agreed service levels.
- Complete customer booking requests and communicate details to relevant teams.
- Support month-end reporting and administrative processes.
- Produce and issue logistics reports to depots and ensure timely responses.
- Maintain accurate documentation and support the wider team with admin duties.
What Were Looking For
- Previous experience in customer service, logistics or administration (desirable).
- Strong communication skills with a professional and friendly approach.
- Ability to manage workload in a fast-paced environment and meet deadlines.
- Excellent attention to detail and problem-solving ability.
- Strong IT skills including Microsoft Office.
- A proactive attitude with the ability to work independently and as part of a team.
- Flexible approach to support team requirements when needed.
What Youll Get in Return
- Competitive salary (benchmark aligned to NI market).
- Generous annual leave entitlement.
- Company pension scheme.
- Ongoing training and development opportunities.
- Stable, secure role within a growing organisation.
- Supportive team environment with clear progression opportunities.
About Us
Primeline is a leading provider of logistics, sales and marketing services, operating across Ireland and the UK. With over 35 years experience, we support some of the worlds leading brands across retail, foodservice and pharmacy sectors. Our network includes 1,100+ employees, 400 vehicles, and over 1.5 million square feet of warehousing, delivering into every town across Ireland. We are continuing to grow our UK and NI operations and are committed to investing in our people and processes.
Customer Service Agent TLNT1_NI in Newtownabbey employer: Primeline Group
Primeline Express is an excellent employer, offering a dynamic and supportive work environment in our Mallusk depot. With a focus on employee growth, we provide ongoing training and development opportunities, competitive salaries, and a generous annual leave entitlement, ensuring that our team members thrive in their roles while contributing to the success of a leading logistics provider. Join us to be part of a collaborative culture where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent TLNT1_NI in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Primeline Express. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and maintain a friendly tone. Remember, as a Customer Service Agent, you'll need to convey information effectively and professionally.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Agent TLNT1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Agent role. Share specific examples of how you've handled customer queries or resolved issues in the past.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Keep your language clear and professional, but let your personality come through too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Primeline Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Agent role. Familiarise yourself with the key responsibilities like handling customer queries and liaising with transport teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively resolved customer issues in the past. Think about times when you had to communicate complex information clearly and professionally, whether over the phone or via email.
✨Demonstrate Problem-Solving Ability
Be ready to discuss specific instances where you've tackled delivery issues or discrepancies. Highlight your attention to detail and how you approached these challenges. This will show that you can think on your feet and maintain service levels under pressure.
✨Emphasise Teamwork and Flexibility
This role requires collaboration with various teams, so be prepared to talk about your experience working in a team environment. Share examples of how you've supported colleagues and adapted to changing priorities, showcasing your proactive attitude and flexibility.
