At a Glance
- Tasks: Handle customer queries and resolve issues in a fast-paced logistics environment.
- Company: Join Primeline Express, a leading logistics provider with over 35 years of experience.
- Benefits: Enjoy a competitive salary, generous leave, and ongoing training opportunities.
- Other info: Supportive team culture with clear progression paths in a growing organisation.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Previous customer service experience and strong communication skills are desirable.
The predicted salary is between 24000 - 28000 £ per year.
Working for Primeline Express in our Mallusk depot as a Customer Service Agent in Logistics.
The Role
We are currently recruiting a Customer Service Agent to join our growing logistics operation. This is a fast-paced and highly collaborative role where you will act as the main point of contact for customer queries, ensuring a smooth and professional service across our network. Working closely with internal teams and external transport partners, you will play a key part in resolving issues, maintaining service levels, and ensuring customer satisfaction. This role would suit someone who enjoys working in a busy, structured environment, with strong organisational skills and a customer-focused mindset.
What Youll Be Doing
- Handle customer queries via telephone and email, resolving issues promptly and professionally.
- Liaise with transport, warehouse and operations teams to resolve delivery queries.
- Record and investigate delivery issues, shortages and discrepancies using internal systems.
- Ensure all Proofs of Delivery (PODs) are returned in line with agreed service levels.
- Complete customer booking requests and communicate details to relevant teams.
- Support month-end reporting and administrative processes.
- Produce and issue logistics reports to depots and ensure timely responses.
- Maintain accurate documentation and support the wider team with admin duties.
What Were Looking For
- Previous experience in customer service, logistics or administration (desirable).
- Strong communication skills with a professional and friendly approach.
- Ability to manage workload in a fast-paced environment and meet deadlines.
- Excellent attention to detail and problem-solving ability.
- Strong IT skills including Microsoft Office.
- A proactive attitude with the ability to work independently and as part of a team.
- Flexible approach to support team requirements when needed.
What Youll Get in Return
- Competitive salary (benchmark aligned to NI market).
- Generous annual leave entitlement.
- Company pension scheme.
- Ongoing training and development opportunities.
- Stable, secure role within a growing organisation.
- Supportive team environment with clear progression opportunities.
About Us
Primeline is a leading provider of logistics, sales and marketing services, operating across Ireland and the UK. With over 35 years experience, we support some of the worlds leading brands across retail, foodservice and pharmacy sectors. Our network includes 1,100+ employees, 400 vehicles, and over 1.5 million square feet of warehousing, delivering into every town across Ireland. We are continuing to grow our UK and NI operations and are committed to investing in our people and processes.
Customer Service Agent JBLE1_NI in Newtownabbey employer: Primeline Group
Primeline Express is an excellent employer, offering a dynamic and supportive work environment in our Mallusk depot. With a focus on employee growth through ongoing training and development opportunities, we ensure that our team members thrive in their roles while enjoying a competitive salary and generous benefits. Join us to be part of a collaborative culture where your contributions directly impact customer satisfaction and the success of our logistics operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent JBLE1_NI in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Primeline Express. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and give you a chance to showcase your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've successfully resolved customer issues or worked collaboratively with teams. This will demonstrate your ability to thrive in a fast-paced environment like Primeline Express.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Agent JBLE1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Agent role. Highlight any relevant experience in customer service, logistics, or administration that shows you can handle queries and resolve issues effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your strong communication skills and customer-focused mindset. Mention why you’re excited about working with Primeline Express and how you can contribute to the team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. This will demonstrate your ability to manage workload in a fast-paced environment and your proactive attitude towards resolving issues.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Primeline Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Agent role at Primeline Express. Familiarise yourself with the key responsibilities, such as handling customer queries and liaising with transport teams. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively resolved customer issues in the past. Think about times when you had to communicate complex information clearly and professionally, whether over the phone or via email.
✨Demonstrate Problem-Solving Ability
Be ready to discuss specific instances where you've tackled delivery issues or discrepancies. Highlight your attention to detail and how you approached these challenges, as this will show your potential employer that you're proactive and capable of maintaining service levels.
✨Emphasise Teamwork and Flexibility
Primeline Express values collaboration, so be prepared to talk about your experience working in a team environment. Share examples of how you've supported colleagues and adapted to changing priorities, showcasing your flexible approach and commitment to achieving team goals.
