At a Glance
- Tasks: Handle customer queries and resolve issues in a fast-paced logistics environment.
- Company: Join Primeline Express, a leading logistics provider with over 35 years of experience.
- Benefits: Enjoy competitive salary, generous leave, pension scheme, and ongoing training.
- Other info: Dynamic team with clear progression opportunities in a growing organisation.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
The predicted salary is between 25000 - 30000 £ per year.
Working for Primeline Express in our Mallusk depot as a Customer Service Agent in Logistics.
The Role
We are currently recruiting a Customer Service Agent to join our growing logistics operation. This is a fast-paced and highly collaborative role where you will act as the main point of contact for customer queries, ensuring a smooth and professional service across our network. Working closely with internal teams and external transport partners, you will play a key part in resolving issues, maintaining service levels, and ensuring customer satisfaction. This role would suit someone who enjoys working in a busy, structured environment, with strong organisational skills and a customer-focused mindset.
What Youll Be Doing
- Handle customer queries via telephone and email, resolving issues promptly and professionally.
- Liaise with transport, warehouse and operations teams to resolve delivery queries.
- Record and investigate delivery issues, shortages and discrepancies using internal systems.
- Ensure all Proofs of Delivery (PODs) are returned in line with agreed service levels.
- Complete customer booking requests and communicate details to relevant teams.
- Support month-end reporting and administrative processes.
- Produce and issue logistics reports to depots and ensure timely responses.
- Maintain accurate documentation and support the wider team with admin duties.
What Were Looking For
- Previous experience in customer service, logistics or administration (desirable).
- Strong communication skills with a professional and friendly approach.
- Ability to manage workload in a fast-paced environment and meet deadlines.
- Excellent attention to detail and problem-solving ability.
- Strong IT skills including Microsoft Office.
- A proactive attitude with the ability to work independently and as part of a team.
- Flexible approach to support team requirements when needed.
What Youll Get in Return
- Competitive salary (benchmark aligned to NI market).
- Generous annual leave entitlement.
- Company pension scheme.
- Ongoing training and development opportunities.
- Stable, secure role within a growing organisation.
- Supportive team environment with clear progression opportunities.
About Us
Primeline is a leading provider of logistics, sales and marketing services, operating across Ireland and the UK. With over 35 years experience, we support some of the worlds leading brands across retail, foodservice and pharmacy sectors. Our network includes 1,100+ employees, 400 vehicles, and over 1.5 million square feet of warehousing, delivering into every town across Ireland. We are continuing to grow our UK and NI operations and are committed to investing in our people and processes.
Customer Service Agent in Newtownabbey employer: Primeline Group
Primeline Express is an excellent employer, offering a dynamic and supportive work environment for Customer Service Agents at our Mallusk depot. With a focus on employee growth through ongoing training and development opportunities, we provide a competitive salary, generous annual leave, and a company pension scheme, all while fostering a collaborative culture that values teamwork and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Primeline Express. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and maintain a friendly tone. Remember, as a Customer Service Agent, you'll need to convey information effectively and professionally.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Agent in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Agent role. Highlight your previous experience in customer service, logistics, or administration, and showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced environment. Share specific examples of how you've resolved customer queries or worked collaboratively with teams.
Show Off Your IT Skills:Since we value strong IT skills, don’t forget to mention your proficiency with Microsoft Office and any other relevant software. If you’ve used internal systems to manage customer queries, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our supportive team!
How to prepare for a job interview at Primeline Group
✨Know the Company Inside Out
Before your interview, take some time to research Primeline Express. Understand their logistics operations, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples of how you've handled similar situations in the past, focusing on your problem-solving skills and ability to maintain a professional demeanor under pressure.
✨Show Off Your Communication Skills
Since strong communication is key for a Customer Service Agent, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
