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For Companies At a Glance
- Tasks: Support daily operations in transport, handle customer enquiries, and ensure timely deliveries.
- Company: Join the dynamic team at Primeline Group, a leader in transport and logistics.
- Benefits: Full-time role with competitive pay and a supportive work environment.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Experience in customer service or transport administration is preferred.
- Other info: Flexible hours and opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service role at Primeline Group. We are seeking a reliable and organised Customer Services and Transport Administrator to support the day‑to‑day operations of our transport department. The role involves order input, handling customer enquiries, and ensuring that deliveries run smoothly, efficiently, and on time.
What Will Your Day To Day Look Like
- Act as the main point of contact for customers regarding deliveries, collections, and general transport enquiries.
- Order input – receive orders from various customer platforms and emails.
- Liaise with drivers and external partners to ensure timely and accurate deliveries and collections.
- Prepare and process transport documentation.
- Update transport management systems and maintain accurate records.
- Handle customer issues, delays, or complaints professionally and efficiently.
- Assist with general administrative tasks within the transport department.
Skills And Experience Required
- Previous experience in road haulage, transport administration, or customer service (preferred).
- Strong communication and customer service skills.
- Good organisational and time‑management abilities.
- Ability to work under pressure in a fast‑paced environment.
- Competent IT skills, including Microsoft Office and transport systems.
- Attention to detail and accuracy in paperwork and data entry.
- A proactive and problem‑solving approach.
Personal Attributes
- Professional and polite manner.
- Flexible and adaptable to changing priorities.
- Team‑oriented with the ability to work independently.
- Reliable and punctual.
Working Hours
Monday to Friday 7‑4 or 8‑5
Location
Armagh
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Transportation, Logistics, Supply Chain and Storage
Customer Service in Armagh employer: Primeline Group
Contact Detail:
Primeline Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Armagh
✨Tip Number 1
Make sure you research Primeline Group before your interview. Knowing their values and how they operate will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or delivery issues, as these are likely to come up in your interview. We want you to shine!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and keen to learn more about the team and the role. Plus, it gives you a chance to see if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service in Armagh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and transport administration. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service role. Keep it friendly and professional, and let us know what excites you about working with us at Primeline Group.
Show Off Your Communication Skills: Since this role involves handling customer enquiries, make sure your application reflects your strong communication skills. Whether it’s through clear writing or a friendly tone, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do!
How to prepare for a job interview at Primeline Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service role at Primeline Group. Familiarise yourself with the day-to-day tasks like order input and handling customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively handled customer issues or complaints in the past. Think about specific situations where you resolved a problem or improved a process, and be ready to share these during your interview.
✨Demonstrate Your Organisational Skills
The job requires good organisational and time-management abilities, so come prepared with examples of how you've managed multiple tasks or prioritised your workload in previous roles. You could even mention any tools or systems you’ve used to stay organised.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview that test your problem-solving skills. Think about common issues in transport administration and how you would handle them. Showing a proactive approach will impress the interviewers and demonstrate your suitability for the role.
