At a Glance
- Tasks: Assist in delivering exceptional customer service and ensure smooth passenger check-in and boarding.
- Company: Join PrimeFlight UK, a leader in passenger services with a focus on connections.
- Benefits: Enjoy a company pension, employee discounts, free parking, and health programmes.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team making travel easier for customers every day.
- Qualifications: GCSEs in English and Maths; customer service experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in. If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard. All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive in a busy workplace.
Role Responsibilities:- Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.
- To ensure the overall Passenger experience of passengers handled by PrimeFlight UK Limited is of an exceptional standard at all times.
- Complete the check in and boarding process for passengers and their baggage, in accordance with European Aviation Safety Agency and the CAA regulation and in line with the Airline(s) policies, procedures and requirements.
- Provide and maintain an excellent standard of customer service.
- Work cohesively as part of the team so as to maximize co-operation leading to the efficiency and effectiveness of the operation.
- Ensure effective communication with other departments as to maximise co-operation leading to the efficiency and effectiveness of the operation.
- Ensure Memo’s/Station Instructions are read at beginning of each shift to ensure you are up to date with any changes relevant to your role.
- Deal with customer complaints/problems, at source where possible, keeping line management informed.
- Ensure within your role as an individual or member of the Front of House team you meet any targets/SLA/KPI set by the Airline(s) or PrimeFlight UK.
- Ensure a record of any incidents/accidents involving customers, staff, equipment & aircraft are reported immediately to your line manager.
- Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
- Ensure all equipment used such as wheelchairs are checked and conform to Health and Safety standards.
- Ensure all working areas such as Check in desks, Ticket desk and Gates are in safe working order and to report any faults.
- A desire to deliver exceptional customer service.
- Effective communication and relationship building skills.
- Ability to deal effectively with difficult people.
- A proactive approach to working together.
- Accuracy in both theoretical and practical workplace applications – an eye for detail.
- An ability to work on one’s own initiative.
- Ensure all Airline Service Level Agreements are met or exceeded.
- Ensure that all Key Performance Indicators are met or exceeded.
- All performance variances must be actioned promptly and honestly to ensure the integrity of PrimeFlight UK.
- High level of performance and attendance.
- Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.
- Demonstrate a high standard of personal presentation complying with the uniform standards and behaving in a polite and professional manner at all times.
- The ability to perform tasks efficiently and accurately within defined time constraints.
- Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints.
Desirable: A recognised customer service training programme, knowledge of airline systems and procedures, work experience in an airport in a customer facing role.
Why Join Us?
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Referral programme
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Passenger Services Agent in Manchester employer: PrimeFlight
At PrimeFlight UK, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Passenger Services Agent, you will benefit from a comprehensive health and wellbeing programme, a company pension, and opportunities for personal growth within the aviation sector. Our commitment to exceptional customer service is matched by our dedication to employee development, making us an excellent employer for those seeking a rewarding career in a vibrant airport setting.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Agent in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PrimeFlight UK. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and adaptability, which are key for a Passenger Services Agent.
✨Tip Number 3
Dress to impress! Make sure you present yourself well during the interview. A smart appearance shows that you take the opportunity seriously and aligns with the professional standards expected at PrimeFlight UK.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Passenger Services Agent in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Passenger Services Agent role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills:Since effective communication is key in this role, don’t shy away from showcasing your ability to build relationships. Use examples from your past experiences where you’ve successfully dealt with customers or resolved issues.
Be Detail-Oriented:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This reflects your accuracy and professionalism, which are crucial for the Passenger Services Agent position.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at PrimeFlight
✨Know Your Customer Service Basics
Since the role revolves around delivering exceptional customer service, brush up on key customer service principles. Think about how you can demonstrate your ability to handle difficult situations and provide solutions that keep customers happy.
✨Familiarise Yourself with Regulations
Make sure you understand the CAA and DfT regulations, as well as any airline-specific procedures. Being able to discuss these during your interview will show that you're serious about the role and ready to comply with industry standards.
✨Showcase Your Team Spirit
This position requires working closely with others, so be prepared to share examples of how you've successfully collaborated in a team. Highlight your adaptability and how you contribute to a positive work environment.
✨Dress to Impress
First impressions matter! Ensure you present yourself in a professional manner that aligns with the uniform standards mentioned in the job description. This shows respect for the company and the role you're applying for.
