At a Glance
- Tasks: Assist passengers with check-in, boarding, and queries while ensuring smooth operations.
- Company: Join PrimeFlight UK, a key player in keeping flights on schedule.
- Benefits: Comprehensive training, free parking, uniform provided, and employee assistance programme.
- Other info: Flexible shifts including weekends, with opportunities for career growth.
- Why this job: Be part of a dynamic team that values your skills and dedication.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork spirit.
The predicted salary is between 24000 - 28000 £ per year.
At PrimeFlight UK, we take pride in our essential role of keeping flights on schedule and ensuring that passengers, baggage and cargo reach their destinations safely and efficiently. We believe that it’s the small things that matter like details, improvements, and investments that collectively make a difference for our customers, employees, partners, and the world we live in.
If you are passionate about quality service, with a commitment to putting our customers at the center of everything you do, we would love to hear from you. Join our team and be part of a dynamic environment where your skills and dedication are valued and where you can grow and develop your career.
PrimeFlight UK offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage and aircraft handling.
Role Responsibilities:As a Customer Service Agent your role includes:
- Processing customers at the check-in desk: tagging of baggage, checking validity of travel documentation (passports & visas), seat allocation, issuing boarding cards, collecting airline fees. To be fully conversant with the policy and procedures of our contracted airlines.
- Flight boarding: checking of boarding passes, check all hand baggage complies with airline regulations.
- Flight arrivals: processing Customers from the aircraft to the terminal building in a safe and controlled manner, dealing with Customer queries including misplaced bags.
- Office duties include telephone enquiries, flight administration, misplaced bags, flight enquiries and the update of the Flight Information Display Screens.
We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.
What we're looking for?- Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
- Team Player: Strong collaboration skills and the ability to work effectively within a team.
- Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
- Tech Proficiency: Competency in using computer systems and software.
- Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.
This role involves shift work, including weekends and Bank Holidays. You must be flexible and be able to work a varied shift pattern which includes early starts (04:30am approx), late finishes (10:30pm approx) and weekends, early/late shifts are subject to a shift allowance.
RequirementsTo meet regulatory and operational standards, all applicants must:
- Provide 5 years of checkable references to ensure background verification.
- Submit a clear criminal record check (Basic Disclosure Scotland).
- Have the right to work in the UK.
- A driving licence and access to a vehicle is essential.
- Comprehensive on-the-job training to equip you with all necessary skills.
- Uniform provided for a professional appearance.
- Free on-site parking, ensuring convenience for your commute.
- Additional leave entitlements.
- Employee Assistance program.
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Agent FTC in Inverness employer: PrimeFlight
At PrimeFlight UK, we are dedicated to fostering a supportive and inclusive work environment where every employee can thrive. As a Baggage Tracing Agent, you will enjoy a range of benefits including a Cycle to Work scheme, Employee Assistance Programme, and life assurance, all while being part of a team that values exceptional customer service and professional growth. Our commitment to diversity and employee development makes PrimeFlight UK an excellent employer for those seeking meaningful and rewarding careers in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent FTC in Inverness
✨Tip Number 1
Get to know the company! Research PrimeFlight UK and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about putting customers first, think of scenarios where you’ve gone above and beyond for someone. Be ready to share these examples during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the PrimeFlight UK team.
We think you need these skills to ace Customer Service Agent FTC in Inverness
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your customer service skills and any relevant experience, even if it’s not directly in aviation. We want to see how you can bring your unique flair to our team!
Show Your Passion:Let your enthusiasm for quality service shine through in your application. Share examples of how you've put customers first in previous roles. We love candidates who are genuinely excited about making a difference for our customers!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, as this is key in a customer-facing role like ours.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PrimeFlight
✨Know the Company Inside Out
Before your interview, take some time to research PrimeFlight UK. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences where you went above and beyond for a customer. Highlight your adaptability and teamwork skills, as these are crucial in a dynamic environment like this.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or working under pressure. Practising your responses can help you articulate your thoughts clearly during the interview. Remember, it’s all about demonstrating your resilience and attention to detail.
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and arrive on time for your interview. This shows respect for the interviewer's time and reflects your commitment to the role. Plus, being punctual sets a positive tone for the rest of the meeting.
