At a Glance
- Tasks: Assist passengers with ticketing, reservations, and baggage services in a fast-paced airport environment.
- Company: Join PrimeFlight UK, where customer connections matter and teamwork thrives.
- Benefits: Competitive pay, flexible hours, and a supportive team culture.
- Other info: Diverse and inclusive workplace with opportunities for growth and learning.
- Why this job: Be the friendly face that helps travellers navigate their journeys and make a difference.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 22000 - 28000 £ per year.
At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter. Details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.
If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
The Ticket Desk Agent is responsible for delivering excellent customer service to passengers and airline partners while providing support with ticketing, reservations, baggage services, and travel enquiries. The role requires a professional and flexible individual who can remain calm under pressure and work effectively both independently and as part of a team in a fast-paced airport environment.
Role Responsibilities:- Assist passengers with reservations, ticket sales, amendments, refunds, and general travel enquiries.
- Provide accurate information on fares, routes, schedules, baggage allowances, and airline products.
- Handle payment transactions and complete daily payment reconciliations in accordance with company procedures.
- Manage baggage-related enquiries, including short-shipped, delayed, and misrouted baggage cases.
- Liaise with airline and baggage teams to trace luggage and provide timely updates to passengers.
- Process baggage charges and excess baggage payments where required.
- Support check-in and boarding gate operations when necessary.
- Dealing with flight disruptions, delays, and cancellations.
- Ensure compliance with airline, airport, security, and health and safety procedures at all times.
The successful candidate will have excellent communication and customer service skills, strong attention to detail, and the ability to work under pressure. A good knowledge of, or willingness to learn, the following is essential:
- Reservations systems
- Fares and ticketing procedures
- Payment reconciliation
- Baggage services, including short-shipped and delayed baggage processes
- Check-in and boarding gate procedures
- Disruption processes and procedures for all airlines
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ticketing Desk in Aberdeen employer: PrimeFlight
At PrimeFlight UK, we are dedicated to fostering a supportive and inclusive work environment where every employee can thrive. As a Baggage Tracing Agent, you will enjoy a range of benefits including a Cycle to Work scheme, Employee Assistance Programme, and life assurance, all while being part of a team that values exceptional customer service and professional growth. Our commitment to diversity and employee development makes PrimeFlight UK an excellent employer for those seeking meaningful and rewarding careers in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Desk in Aberdeen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PrimeFlight. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PrimeFlight before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ticketing Desk in Aberdeen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PrimeFlight:Your cover letter is your chance to shine! Tell us why you want to work at PrimeFlight specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PrimeFlight!
How to prepare for a job interview at PrimeFlight
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
