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- Tasks: Assist passengers with check-in, boarding, and queries while ensuring a smooth travel experience.
- Company: Join PrimeFlight UK, a key player in keeping flights on schedule.
- Benefits: Enjoy comprehensive training, free parking, and additional leave entitlements.
- Why this job: Be part of a dynamic team that values your skills and dedication.
- Qualifications: No prior experience needed; just bring your enthusiasm and teamwork spirit.
- Other info: Flexible shifts with opportunities for career growth in a diverse environment.
The predicted salary is between 10 - 13 £ per hour.
At PrimeFlight UK, we take pride in our essential role of keeping flights on schedule and ensuring that passengers, baggage and cargo reach their destinations safely and efficiently. We believe that it’s the small things that matter like details, improvements, and investments that collectively make a difference for our customers, employees, partners, and the world we live in. If you are passionate about quality service, with a commitment to putting our customers at the centre of everything you do, we would love to hear from you. Join our team and be part of a dynamic environment where your skills and dedication are valued and where you can grow and develop your career.
PrimeFlight UK offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage and aircraft handling.
Role Responsibilities:
- Processing customers at the check-in desk: tagging of baggage, checking validity of travel documentation (passports & visas), seat allocation, issuing boarding cards, collecting airline fees.
- Flight boarding: checking of boarding passes, check all hand baggage complies with airline regulations.
- Flight arrivals: processing Customers from the aircraft to the terminal building in a safe and controlled manner, dealing with Customer queries including misplaced bags.
- Office duties include telephone enquiries, flight administration, misplaced bags, flight enquiries and the update of the Flight Information Display Screens.
We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.
What we’re looking for?
- Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
- Team Player: Strong collaboration skills and the ability to work effectively within a team.
- Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
- Tech Proficiency: Competency in using computer systems and software.
- Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.
Shift Pattern
This role involves shift work, including weekends and Bank Holidays. You must be flexible and be able to work a varied shift pattern of up to 25 hours per week which includes early starts (04:30am approx), late finishes (10:30pm approx) and weekends, early/late shifts are subject to a shift allowance.
Requirements
- To meet regulatory and operational standards, all applicants must provide 5 years of checkable references to ensure background verification.
- Submit a clear criminal record check (Basic Disclosure Scotland).
- Have the right to work in the UK.
- A driving licence and access to a vehicle is essential.
Why Join Us?
- Comprehensive on-the-job training to equip you with all necessary skills.
- Uniform provided for a professional appearance.
- Free on-site parking, ensuring convenience for your commute.
- Additional leave entitlements.
- Employee Assistance program.
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Agent - 25hrs Part time FTC employer: PrimeFlight UK LTD
Contact Detail:
PrimeFlight UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - 25hrs Part time FTC
✨Tip Number 1
Get to know the company! Research PrimeFlight UK and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about putting customers first, think of scenarios where you’ve gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your commitment to quality service.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to work in a dynamic environment, especially since the role involves varied shifts. Show that you can handle pressure and are ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the PrimeFlight UK family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Agent - 25hrs Part time FTC
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for quality service shine through. We want to see how you put customers at the centre of everything you do, so share any relevant experiences that highlight your dedication.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check your documents and ensure all information is accurate, just like you would with passenger details!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description, especially your adaptability and teamwork abilities.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at PrimeFlight UK LTD
✨Know Your Stuff
Before the interview, make sure you’re familiar with PrimeFlight UK’s services and values. Understand their commitment to customer service and how they operate at airports. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided excellent customer service. Even if you don’t have direct experience, think of situations where you’ve helped others or resolved issues. Highlight your adaptability and teamwork skills, as these are crucial for the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you’ll be representing PrimeFlight UK, showing that you can maintain a professional appearance is key. It reflects your understanding of the role and the company culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the training process, team dynamics, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.