Customer Service Agent

At PrimeFlight UK, we take pride in our essential role of keeping flights on schedule and ensuring that passengers, baggage and cargo reach their destinations safely and efficiently. We believe that it’s the small things that matter like details, improvements, and investments that collectively make a difference for our customers, employees, partners, and the world we live in.

If you are passionate about quality service, with a commitment to putting our customers at the centre of everything you do, we would love to hear from you. Join our team and be part of a dynamic environment where your skills and dedication are valued and where you can grow and develop your career.

PrimeFlight UK offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage and aircraft handling.

As a Customer Service Agent your role includes:

• Processing customers at the check-in desk: tagging of baggage, checking validity of travel documentation (passports & visas), seat allocation, issuing boarding cards, collecting airline fees. To be fully conversant with the policy and procedures of our contracted airlines.
• Flight boarding: checking of boarding passes, check all hand baggage complies with airline regulations.
• Flight arrivals: processing Customers from the aircraft to the terminal building in a safe and controlled manner, dealing with Customer queries including misplaced bags.
• Office duties include telephone enquiries, flight administration, misplaced bags, flight enquiries and the update of the Flight Information Display Screens.

We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.

• Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
• Team Player: Strong collaboration skills and the ability to work effectively within a team.
• Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
• Tech Proficiency: Competency in using computer systems and software.
• Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.

This role involves shift work, including weekends and Bank Holidays. You must be flexible and be able to work a varied shift pattern of up to 37.5 hours per week which includes early starts (04:30am approx), late finishes (10:30pm approx) and weekends, early/late shifts are subject to a shift allowance.

To meet regulatory and operational standards, all applicants must:

• Provide 5 years of checkable references to ensure background verification.
• Submit a clear criminal record check (Basic Disclosure Scotland).
• Have the right to work in the UK.
• A driving licence and access to a vehicle is essential.

• Comprehensive on-the-job training to equip you with all necessary skills.
• Uniform provided for a professional appearance.
• Free on-site parking, ensuring convenience for your commute.
• Additional leave entitlements.
• Employee Assistance program.

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.