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- Tasks: Help passengers locate lost baggage and ensure top-notch customer service.
- Company: Join PrimeFlight UK, a leader in customer-focused airline services.
- Benefits: Enjoy perks like life assurance, pension, and a Cycle to Work scheme.
- Why this job: Make a real difference by helping people during their travel experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a diverse team committed to inclusivity and growth.
The predicted salary is between 24000 - 36000 £ per year.
At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in. If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
Working with the Front of House Duty Manager you will be assisting passengers to relocate lost baggage to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard. All processes must be performed in a smooth, timely and accurate manner.
Role Responsibilities:
- Ensure PrimeFlight is delivering the Airlines product, and working in compliance with the Airlines standards, policies & procedures.
- This includes driving change to implement the Airlines developments & initiatives.
- Working alongside customer airlines to ensure baggage is located.
- Assisting passengers arriving without their baggage or damaged bags for all PrimeFlight handled airlines.
- Arranging delivery of baggage.
- Managing of RUSH bags.
- Using airline baggage systems including world tracer.
- Be able to manage own time and be extremely well organised.
- Have an excellent level of customer service and empathy.
- Prioritise the workload and ensure work is completed to time scale.
- Escalate when required.
- Ensure records of any incidents/accidents involving customers, staff, or equipment is reported to line managers and documented accurately on relevant reporting systems.
- Line training, to include baggage systems and manual PIR forms.
- Excellent time and attendance.
- Confident and professional approach at all times that enables effective resolution of conflicts and delivery of relevant solutions.
- Maybe required to work in the commercial check-in/boarding operation.
What we're looking for:
- You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive on variety in the workplace.
- A well organised self-starter with an extremely high sense of service delivery and customer service.
- Excellent communication and organisation skills, with a natural ability to understand customer needs and foster relationships across multiple departments.
Why Join Us?
- Cycle to Work
- Employee Assistance Programme
- Employee Forums
- Life Assurance
- Uniform provided
- Pension
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Baggage Tracing Agent in Bickenhill employer: PrimeFlight UK LTD
Contact Detail:
PrimeFlight UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baggage Tracing Agent in Bickenhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at PrimeFlight UK. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching PrimeFlight UK and understanding their values. Show them you’re all about customer service and detail – it’s what they care about most!
✨Tip Number 3
Practice your communication skills! As a Baggage Tracing Agent, you’ll need to be clear and empathetic. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Baggage Tracing Agent in Bickenhill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Baggage Tracing Agent role. Highlight your customer service skills and any relevant experience that shows you can handle baggage systems and work under pressure.
Show Your Organisational Skills: Since being organised is key for this role, give examples in your application of how you've managed your time effectively in previous jobs or situations. We want to see that you can juggle tasks and prioritise like a pro!
Emphasise Your Communication Skills: Effective communication is crucial when dealing with passengers and airlines. Use your application to showcase times when you've successfully resolved conflicts or built relationships, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at PrimeFlight UK LTD
✨Know the Company Inside Out
Before your interview, take some time to research PrimeFlight UK. Understand their values, mission, and how they prioritise customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Baggage Tracing Agent, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your empathy and problem-solving skills, as these are crucial for handling lost or damaged baggage.
✨Demonstrate Organisation and Time Management
The role requires you to manage your time effectively and stay organised. Be ready to discuss how you prioritise tasks and handle multiple responsibilities. You might even want to share a specific instance where your organisational skills made a difference in your work.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various situations, such as dealing with an upset passenger or managing a rush of baggage claims. Practising these scenarios can help you respond confidently and effectively.