At a Glance
- Tasks: Assist passengers with check-in and boarding, ensuring exceptional service.
- Company: Join PrimeFlight UK, a leader in passenger services with a focus on customer connections.
- Benefits: Enjoy a company pension, employee discounts, free parking, and health programmes.
- Other info: Opportunities for growth and development in a diverse workplace.
- Why this job: Be part of a dynamic team delivering top-notch service in a fast-paced environment.
- Qualifications: GCSEs in English and Maths; customer service experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in. If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard. All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive in a busy workplace.
Role Responsibilities:- Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.
- To ensure the overall Passenger experience of passengers handled by PrimeFlight UK Limited is of an exceptional standard at all times.
- Complete the check in and boarding process for passengers and their baggage, in accordance with European Aviation Safety Agency and the CAA regulation and in line with the Airline(s) policies, procedures and requirements.
- Provide and maintain an excellent standard of customer service.
- Work cohesively as part of the team so as to maximize co-operation leading to the efficiency and effectiveness of the operation.
- Ensure effective communication with other departments as to maximise co-operation leading to the efficiency and effectiveness of the operation.
- Ensure Memo’s/Station Instructions are read at beginning of each shift to ensure you are up to date with any changes relevant to your role.
- Deal with customer complaints/problems, at source where possible, keeping line management informed.
- Ensure within your role as an individual or member of the Front of House team you meet any targets/SLA/KPI set by the Airline(s) or PrimeFlight UK.
- Ensure a record of any incidents/accidents involving customers, staff, equipment & aircraft are reported immediately to your line manager.
- Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
- Ensure all equipment used such as wheelchairs are checked and conform to Health & Safety standards.
- Ensure all working areas such as Check in desks, Ticket desk and Gates are in safe working order and to report any faults.
- A desire to deliver exceptional customer service.
- Effective communication and relationship building skills.
- Ability to deal effectively with difficult people.
- A proactive approach to working together.
- Accuracy in both theoretical and practical workplace applications – an eye for detail.
- An ability to work on one’s own initiative.
- Ensure all Airline Service Level Agreements are met or exceeded.
- Ensure that all Key Performance Indicators are met or exceeded.
- All performance variances must be actioned promptly and honestly to ensure the integrity of PrimeFlight UK.
- High level of performance and attendance.
- Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.
- Demonstrate a high standard of personal presentation complying with the uniform standards and behaving in a polite and professional manner at all times.
- The ability to perform tasks efficiently and accurately within defined time constraints.
- Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints.
Desirable: A recognised customer service training programme, knowledge of airline systems and procedures, work experience in an airport in a customer facing role.
Why Join Us:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Referral programme
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Passenger Services Agent in Stansted Mountfitchet employer: PrimeFlight Aviation
At PrimeFlight UK, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is valued and empowered to deliver exceptional customer service. Our commitment to employee growth is reflected in our comprehensive training programmes and supportive culture, ensuring that you thrive in your role as a Passenger Services Agent. With benefits such as a company pension, health and wellbeing initiatives, and free parking, we strive to create a rewarding workplace that prioritises both professional development and personal wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Agent in Stansted Mountfitchet
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PrimeFlight UK. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! PrimeFlight UK values cooperation, so be prepared to discuss how you've worked effectively in teams before. Highlight any challenges you faced and how you overcame them together with your colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the PrimeFlight UK family. Let’s get you on board!
We think you need these skills to ace Passenger Services Agent in Stansted Mountfitchet
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone the extra mile for customers in the past, as this is key to our role.
Be Detail-Oriented:Since we value accuracy and attention to detail, ensure your application is free from typos and errors. A well-structured application shows us that you can handle the responsibilities of the Passenger Services Agent role.
Tailor Your Application:Take a moment to customise your application to reflect the specific skills and experiences mentioned in the job description. This helps us see how you fit into our team and the role we're looking to fill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at PrimeFlight Aviation
✨Know Your Customer Service Basics
Since the role is all about delivering exceptional customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer, as this will show your commitment to putting customers at the centre of what you do.
✨Familiarise Yourself with Regulations
Make sure you understand the basics of CAA and DfT regulations, as well as any relevant airline policies. This knowledge will not only impress your interviewers but also demonstrate your proactive approach to working in a regulated environment.
✨Show Off Your Team Spirit
PrimeFlight UK values teamwork, so be ready to discuss how you've worked effectively in a team before. Share specific instances where you contributed to a team's success or helped resolve conflicts, showcasing your ability to communicate and build relationships.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with difficult customers or handling complaints. Practise your responses to these scenarios, focusing on how you would maintain professionalism and ensure a smooth passenger experience.
