At a Glance
- Tasks: Assist in delivering exceptional customer service at the airport.
- Company: Join PrimeFlight UK, a leader in passenger services with a focus on connections.
- Benefits: Enjoy a company pension, employee discounts, and health programmes.
- Other info: Diverse and inclusive workplace with growth opportunities.
- Why this job: Be part of a dynamic team making travel smoother for everyone.
- Qualifications: GCSEs in English and Maths; customer service experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in. If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard. All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive in a busy workplace.
Role Responsibilities- Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.
- To ensure the overall Passenger experience of passengers handled by PrimeFlight UK Limited is of an exceptional standard at all times.
- Complete the check in and boarding process for passengers and their baggage, in accordance with European Aviation Safety Agency and the CAA regulation and in line with the Airline(s) policies, procedures and requirements.
- Provide and maintain an excellent standard of customer service.
- Work cohesively as part of the team so as to maximize co-operation leading to the efficiency and effectiveness of the operation.
- Ensure effective communication with other departments as to maximise co-operation leading to the efficiency and effectiveness of the operation.
- Ensure Memo’s/Station Instructions are read at beginning of each shift to ensure you are up to date with any changes relevant to your role.
- Deal with customer complaints/problems, at source where possible, keeping line management informed.
- Ensure within your role as an individual or member of the Front of House team you meet any targets/SLA/KPI set by the Airline(s) or PrimeFlight UK.
- Ensure a record of any incidents/accidents involving customers, staff, equipment & aircraft are reported immediately to your line manager.
- Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
- Ensure all equipment used such as wheelchairs are checked and conform to Health & Safety standards.
- Ensure all working areas such as Check in desks, Ticket desk and Gates are in safe working order and to report any faults.
- A desire to deliver exceptional customer service.
- Effective communication and relationship building skills.
- Ability to deal effectively with difficult people.
- A proactive approach to working together.
- Accuracy in both theoretical and practical workplace applications – an eye for detail.
- An ability to work on one’s own initiative.
- Ensure all Airline Service Level Agreements are met or exceeded.
- Ensure that all Key Performance Indicators are met or exceeded.
- All performance variances must be actioned promptly and honestly to ensure the integrity of PrimeFlight UK.
- High level of performance and attendance.
- Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.
- Demonstrate a high standard of personal presentation complying with the uniform standards and behaving in a polite and professional manner at all times.
- The ability to perform tasks efficiently and accurately within defined time constraints.
- Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints.
Desirable: A recognised customer service training programme.
Desirable: Knowledge of airline systems and procedures.
Desirable: Work experience in an airport in a customer facing role.
Why Join Us
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Referral programme
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Passenger Services Agent employer: PrimeFlight Aviation
At PrimeFlight UK, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is valued and empowered to deliver exceptional customer service. Located in a bustling airport setting, our team enjoys unique benefits such as a company pension, health and wellbeing programmes, and opportunities for personal growth and development. Join us to be part of a dedicated team that prioritises collaboration and excellence in passenger services.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Agent
✨Tip Number 1
Get to know the company! Research PrimeFlight UK and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the PrimeFlight UK team.
We think you need these skills to ace Passenger Services Agent
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, as this is key for the Passenger Services Agent role.
Be Detail-Oriented:Since attention to detail is crucial in our line of work, ensure your application is free from typos and errors. We appreciate a well-structured application that reflects your ability to follow processes accurately.
Tailor Your Application:Take the time to tailor your application to the job description. Mention specific responsibilities and skills that align with what we’re looking for, showing us that you understand the role and are genuinely interested.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at PrimeFlight Aviation
✨Know Your Customer Service Basics
Since the role revolves around delivering exceptional customer service, brush up on key customer service principles. Think about examples from your past experiences where you went above and beyond for a customer, as this will show your commitment to putting customers at the centre of what you do.
✨Familiarise Yourself with Regulations
Understanding CAA and DfT regulations is crucial for this position. Before the interview, take some time to research these regulations and how they apply to passenger services. This knowledge will demonstrate your proactive approach and readiness to comply with industry standards.
✨Showcase Your Teamwork Skills
PrimeFlight UK values teamwork, so be prepared to discuss how you've worked effectively in a team before. Think of specific instances where you contributed to a team's success or resolved conflicts, as this will highlight your ability to work cohesively with others.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle difficult situations, such as dealing with an upset passenger. Practise your responses to common scenario-based questions, focusing on your problem-solving skills and ability to maintain professionalism under pressure.
