At a Glance
- Tasks: Assist passengers with check-in and boarding, ensuring a smooth travel experience.
- Company: Join PrimeFlight UK, a leader in customer-focused airport services.
- Benefits: Enjoy perks like a company pension, employee discounts, and a health programme.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a team that makes travel easier and more enjoyable for everyone.
- Qualifications: GCSEs in English and Maths; customer service experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in. If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard. All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard‑working, adaptable attitude and be able to thrive in a busy workplace.
Role Responsibilities- Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.
- To ensure the overall Passenger experience of passengers handled by PrimeFlight UK Limited is of an exceptional standard at all times.
- Complete the check in and boarding process for passengers and their baggage, in accordance with European Aviation Safety Agency and the CAA regulation and in line with the Airline(s) policies, procedures and requirements.
- Provide and maintain an excellent standard of customer service.
- Work cohesively as part of the team so as to maximise co‑operation leading to the efficiency and effectiveness of the operation.
- Ensure effective communication with other departments as to maximise co‑operation leading to the efficiency and effectiveness of the operation.
- Ensure Memo’s/Station Instructions are read at beginning of each shift to ensure you are up to date with any changes relevant to your role.
- Deal with customer complaints/problems, at source where possible, keeping line management informed.
- Ensure within your role as an individual or member of the Front of House team you meet any targets/SLA/KPI set by the Airline(s) or PrimeFlight UK.
- Ensure a record of any incidents/accidents involving customers, staff, equipment & aircraft are reported immediately to your line manager.
- Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
- Ensure all equipment used such as wheelchairs are checked and conform to Health and Safety standards.
- Ensure all working areas such as Check in desks, Ticket desk and Gates are in safe working order and to report any faults.
- A desire to deliver exceptional customer service.
- Effective communication and relationship building skills.
- Ability to deal effectively with difficult people.
- A proactive approach to working together.
- Accuracy in both theoretical and practical workplace applications – an eye for detail.
- An ability to work on one’s own initiative.
- Ensure all Airline Service Level Agreements are met or exceeded.
- Ensure that all Key Performance Indicators are met or exceeded.
- All performance variances must be actioned promptly and honestly to ensure the integrity of PrimeFlight UK.
- High level of performance and attendance.
- Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.
- Demonstrate a high standard of personal presentation complying with the uniform standards and behaving in a polite and professional manner at all times.
- The ability to perform tasks efficiently and accurately within defined time constraints.
- Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints.
- English and Maths GCSE or equivalent grade C or above.
- A recognised customer service training programme.
- Knowledge of airline systems and procedures.
- Work experience in an airport in a customer facing role.
- Company pension.
- Cycle to work scheme.
- Employee discount.
- Free parking.
- Health & wellbeing programme.
- Referral programme.
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Passenger Services Agent in Manchester employer: PrimeFlight Aviation Services Inc.
At PrimeFlight UK, we pride ourselves on fostering a supportive and dynamic work environment where our employees are empowered to deliver exceptional customer service. Located in a bustling airport setting, we offer a range of benefits including a company pension, health and wellbeing programmes, and opportunities for personal growth within the aviation industry. Join us to be part of a team that values detail, collaboration, and the importance of making meaningful connections for our customers.
Contact Details:
PrimeFlight Aviation Services Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Agent in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PrimeFlight UK. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! Make sure you present yourself well, as personal presentation is key in this role. A smart appearance shows that you take the job seriously and are ready to represent PrimeFlight UK professionally.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Passenger Services Agent in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone the extra mile for customers in the past, so share specific examples that demonstrate your skills!
Be Detail-Oriented:Since accuracy is key in this role, emphasise your attention to detail in your application. Mention any experiences where you had to follow strict procedures or regulations, as this will show us you can handle the responsibilities of the job.
Communicate Clearly:Effective communication is crucial for a Passenger Services Agent. Use clear and concise language in your application, and don’t hesitate to showcase any relevant experiences where you’ve successfully dealt with difficult situations or complaints.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at PrimeFlight Aviation Services Inc.
✨Know Your Stuff
Before the interview, make sure you understand PrimeFlight UK's values and how they prioritise customer service. Familiarise yourself with the role of a Passenger Services Agent and the specific responsibilities mentioned in the job description. This will help you demonstrate your enthusiasm and fit for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service or handled difficult situations effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can contribute to maintaining high standards at PrimeFlight UK.
✨Dress to Impress
Since personal presentation is key in this role, ensure you dress professionally for the interview. This not only shows respect for the company but also reflects your understanding of the importance of appearance in a customer-facing position.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
