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- Tasks: Be the go-to person for clients, solving their queries and ensuring smooth communication.
- Company: Join Primech Building Services, a dynamic team focused on customer satisfaction.
- Benefits: Enjoy career development, a pension plan, training opportunities, and a gym on-site.
- Other info: Great opportunity for growth in a rapidly expanding company.
- Why this job: Make a real difference by helping clients and improving service processes.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Primech Building Services is looking for a detail-oriented and customer-focused Service Desk Assistant to join our dynamic team. In this role, you will be the first point of contact for internal and external clients, providing support and ensuring efficient communication across various service requests.
Key Responsibilities
- Answer incoming calls and emails, responding to queries and issues related to services provided by the company.
- Log all service requests in the ticketing system, ensuring accurate and timely documentation of each issue.
- Assist clients in troubleshooting technical problems, providing guidance and escalating issues as necessary.
- Communicate effectively with clients to provide updates on service requests and expected resolution times.
- Coordinate with internal teams to facilitate the resolution of issues and ensure client satisfaction.
- Maintain a knowledge base of common issues and solutions to assist with future queries.
- Track service desk performance metrics and generate reports for management as required.
- Contribute to the continuous improvement of service desk processes and procedures.
Qualifications
- Proven experience in a customer service or help desk role, preferably within a facilities management or engineering environment.
- Strong communication skills, both written and verbal, with a customer-centric attitude.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Proficient in using help desk software and ticketing systems.
- Basic technical troubleshooting skills and a good understanding of IT systems.
- Strong problem-solving abilities and attention to detail.
- Excellent organizational skills and ability to prioritize requests.
- Experience with Microsoft Office Suite (particularly Excel and Outlook).
- A team player with a positive attitude and willingness to learn.
Benefits
- Ongoing career development plan, including the opportunity to grow with Primech during its rapid rate of expansion.
- Company Pension.
- Training opportunities.
- 21 Days Holiday plus Bank Holidays.
- Team Building.
- On-site gym.
Service Desk Assistant employer: Primech Building Services
Contact Detail:
Primech Building Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Primech Building Services. Understand their values and services so you can show how you fit into their culture and contribute to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you successfully resolved issues or improved processes. This will highlight your ability to handle the technical troubleshooting aspects of the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in a Service Desk Assistant.
We think you need these skills to ace Service Desk Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Assistant role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – just like how you'd interact with clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Primech Building Services
✨Know the Company Inside Out
Before your interview, take some time to research Primech Building Services. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about being customer-focused, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your communication skills and how you maintained a positive attitude under pressure.
✨Familiarise Yourself with Ticketing Systems
Brush up on your knowledge of help desk software and ticketing systems. If you have experience with specific tools, be ready to discuss how you used them to log service requests and track performance metrics. This will demonstrate your technical proficiency.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the Service Desk role. This shows that you’re not just interested in the job, but also in how you can contribute to their success.