At a Glance
- Tasks: Lead regional operations, ensuring efficient service delivery and client satisfaction.
- Company: Dynamic company focused on engineering excellence and client relationships.
- Benefits: Competitive salary, Apple tech, generous holiday allowance, performance bonuses, and pension.
- Other info: Opportunities for professional development and career growth in a supportive environment.
- Why this job: Join a team driving innovation in engineering and make a real impact.
- Qualifications: Strong technical knowledge and leadership experience in engineering operations.
The predicted salary is between 60000 - 75000 £ per year.
The Regional Operations Service Manager is accountable for the operational, commercial, and client performance of the Service & Small Works division across an allocated region. The role ensures contracts and projects are delivered safely, efficiently, profitably, and in accordance with company standards, statutory requirements, and client expectations.
Key responsibilities:
- Leading regional engineering operations and service delivery.
- Driving performance against KPIs, SLAs, budgets, and profitability targets.
- Maintaining strong client relationships and supporting business growth.
- Providing leadership and governance to Operations Managers, who retain day-to-day technical responsibility for engineering teams.
Operational Leadership:
- Lead and support Operations Managers across the region.
- Ensure effective delivery of planned preventative maintenance (PPM), reactive maintenance, and small works.
- Oversee resource planning, engineer utilisation, recruitment, scheduling, and productivity.
- Maintain engineering quality, statutory compliance, and adherence to company standards.
- Monitor contract performance, ensuring SLA and KPI targets are achieved and corrective actions implemented where required.
- Support mobilisation of new contracts and maintenance programmes.
- Manage operational risk and continuous improvement initiatives.
Commercial Management:
- Hold regional P&L responsibility and deliver agreed revenue and margin targets.
- Drive operational efficiencies and profitability improvements.
- Manage forecasting, budgeting, cost control, WIP, and debt management.
- Support commercial reviews, contract optimisation, and value creation initiatives.
- Identify opportunities to grow existing accounts and expand service offerings.
- Support pricing, scoping, and delivery of regional works and contract variations.
People Leadership:
- Foster a high-performance, accountable, and safety-focused culture.
- Lead workforce planning, recruitment, performance management, and succession planning.
- Provide escalation support for complex operational and technical issues.
- Conduct probation reviews and annual performance reviews for direct reports.
- Champion health, safety, environmental, and quality (HSEQ) standards across the region.
Client Management:
- Act as the primary operational contact for key regional clients.
- Lead client review meetings and manage service escalations.
- Build long-term client relationships and identify opportunities for account growth.
- Support strategic bids, cross-selling initiatives, and contract development opportunities.
Requirements
Essential:
- Strong technical knowledge of M&E building services, including Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems.
- Proven experience managing engineering operations within an FM or building services environment.
- Strong understanding of statutory compliance, engineering regulations, and quality standards.
- Experience delivering PPM, reactive maintenance, and small works programmes.
- Demonstrable leadership experience managing multiple engineering teams.
- Strong commercial awareness, including budgeting, forecasting, labour productivity, and margin management.
- Excellent client relationship and stakeholder management skills.
- Strong communication, problem-solving, and decision-making abilities.
- IOSH Managing Safely (minimum).
- Full UK Driving Licence.
Desirable:
- Previous regional management experience within FM or building services.
- HNC/HND or Degree in Mechanical, Electrical, or Building Services Engineering.
- SMSTS, NEBOSH, PRINCE2, or equivalent project management qualification.
- Multi-disciplinary engineering background (MEP).
- Experience with CAFM or job management systems.
- Understanding of asset lifecycle and maintenance planning.
- Chartered Engineer status.
Benefits:
- Competitive Salary
- Apple IT Equipment Provided
- Apple iPad Provided
- Holiday allowance – 23 Days + Bank Holidays
- Performance Bonus
- Pension
- Company Vehicle
- Professional development support
Regional Operations Service Manager in Gillingham employer: Primech Building Services
Primech Building Services is an exceptional employer located in Gillingham, offering a dynamic work environment where innovation meets collaboration. With a strong focus on professional development and a commitment to quality in healthcare and education projects, employees are empowered to grow their skills while contributing to meaningful initiatives. The company fosters a supportive culture that values teamwork and technical excellence, making it an ideal place for those seeking a rewarding career in M&E design.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Service Manager in Gillingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Regional Operations Service Manager at Primech Building Services!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Primech Building Services or be willing to refer you for that Regional Operations Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Primech Building Services who’s on the lookout for their next Regional Operations Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Regional Operations Service Manager role at Primech Building Services!
We think you need these skills to ace Regional Operations Service Manager in Gillingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Primech Building Services. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Primech Building Services
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Primech Building Services. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
