At a Glance
- Tasks: Lead regional operations, ensuring efficient service delivery and client satisfaction.
- Company: Dynamic company focused on engineering excellence and client relationships.
- Benefits: Competitive salary, Apple tech, generous holiday allowance, performance bonuses, and pension.
- Other info: Opportunities for professional development and career growth in a supportive environment.
- Why this job: Join a team driving innovation in engineering and make a real impact.
- Qualifications: Strong technical knowledge and leadership experience in engineering operations.
The predicted salary is between 60000 - 75000 £ per year.
The Regional Operations Service Manager is accountable for the operational, commercial, and client performance of the Service & Small Works division across an allocated region. The role ensures contracts and projects are delivered safely, efficiently, profitably, and in accordance with company standards, statutory requirements, and client expectations.
Key responsibilities:
- Leading regional engineering operations and service delivery.
- Driving performance against KPIs, SLAs, budgets, and profitability targets.
- Maintaining strong client relationships and supporting business growth.
- Providing leadership and governance to Operations Managers, who retain day-to-day technical responsibility for engineering teams.
Operational Leadership:
- Lead and support Operations Managers across the region.
- Ensure effective delivery of planned preventative maintenance (PPM), reactive maintenance, and small works.
- Oversee resource planning, engineer utilisation, recruitment, scheduling, and productivity.
- Maintain engineering quality, statutory compliance, and adherence to company standards.
- Monitor contract performance, ensuring SLA and KPI targets are achieved and corrective actions implemented where required.
- Support mobilisation of new contracts and maintenance programmes.
- Manage operational risk and continuous improvement initiatives.
Commercial Management:
- Hold regional P&L responsibility and deliver agreed revenue and margin targets.
- Drive operational efficiencies and profitability improvements.
- Manage forecasting, budgeting, cost control, WIP, and debt management.
- Support commercial reviews, contract optimisation, and value creation initiatives.
- Identify opportunities to grow existing accounts and expand service offerings.
- Support pricing, scoping, and delivery of regional works and contract variations.
People Leadership:
- Foster a high-performance, accountable, and safety-focused culture.
- Lead workforce planning, recruitment, performance management, and succession planning.
- Provide escalation support for complex operational and technical issues.
- Conduct probation reviews and annual performance reviews for direct reports.
- Champion health, safety, environmental, and quality (HSEQ) standards across the region.
Client Management:
- Act as the primary operational contact for key regional clients.
- Lead client review meetings and manage service escalations.
- Build long-term client relationships and identify opportunities for account growth.
- Support strategic bids, cross-selling initiatives, and contract development opportunities.
Requirements
Essential:
- Strong technical knowledge of M&E building services, including Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems.
- Proven experience managing engineering operations within an FM or building services environment.
- Strong understanding of statutory compliance, engineering regulations, and quality standards.
- Experience delivering PPM, reactive maintenance, and small works programmes.
- Demonstrable leadership experience managing multiple engineering teams.
- Strong commercial awareness, including budgeting, forecasting, labour productivity, and margin management.
- Excellent client relationship and stakeholder management skills.
- Strong communication, problem-solving, and decision-making abilities.
- IOSH Managing Safely (minimum).
- Full UK Driving Licence.
Desirable:
- Previous regional management experience within FM or building services.
- HNC/HND or Degree in Mechanical, Electrical, or Building Services Engineering.
- SMSTS, NEBOSH, PRINCE2, or equivalent project management qualification.
- Multi-disciplinary engineering background (MEP).
- Experience with CAFM or job management systems.
- Understanding of asset lifecycle and maintenance planning.
- Chartered Engineer status.
Benefits:
- Competitive Salary
- Apple IT Equipment Provided
- Apple iPad Provided
- Holiday allowance – 23 Days + Bank Holidays
- Performance Bonus
- Pension
- Company Vehicle
- Professional development support
Regional Operations Service Manager in Gillingham employer: Primech Building Services
As a Regional Operations Service Manager, you will thrive in a dynamic work environment that prioritises safety, efficiency, and client satisfaction. Our company fosters a high-performance culture with ample opportunities for professional development, competitive salaries, and a supportive team atmosphere. Located in a region rich with engineering challenges, you will lead innovative projects while enjoying benefits such as a performance bonus, generous holiday allowance, and the latest Apple IT equipment to enhance your productivity.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Service Manager in Gillingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Regional Operations Service Manager in Gillingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Operations Service Manager role. Highlight your experience in managing engineering operations and client relationships, as these are key aspects of the job. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven performance against KPIs and managed teams effectively. Let us know what makes you tick!
Showcase Your Leadership Skills:As a Regional Operations Service Manager, leadership is crucial. In your application, emphasise your experience in leading teams and fostering a high-performance culture. We love to see candidates who can inspire and motivate others!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Primech Building Services
✨Know Your Stuff
Make sure you brush up on your technical knowledge of M&E building services. Be ready to discuss specifics about Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems. This will show that you’re not just familiar with the terms but can actually apply them in real-world scenarios.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed engineering teams in the past. Highlight your experience in fostering a high-performance culture and how you’ve handled complex operational issues. This is crucial for demonstrating your capability to lead Operations Managers effectively.
✨Understand the Commercial Side
Familiarise yourself with budgeting, forecasting, and margin management. Be ready to discuss how you’ve driven operational efficiencies and profitability improvements in previous roles. This will help you stand out as someone who understands the business side of operations.
✨Build Client Relationships
Think of instances where you’ve built strong client relationships or managed service escalations. Be prepared to talk about how you’ve identified opportunities for account growth and supported strategic bids. This will show that you can be the primary operational contact for key clients.
