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For Companies At a Glance
- Tasks: Be the first point of contact for clients, providing support and resolving service requests.
- Company: Join Primech Building Services, a dynamic team focused on customer satisfaction.
- Benefits: Enjoy career development, training opportunities, a pension, and 21 days holiday.
- Other info: Work in a supportive environment with team-building activities and an on-site gym.
- Why this job: Make a real difference by helping clients and improving service processes.
- Qualifications: Customer service experience, strong communication skills, and basic IT troubleshooting knowledge.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
As a Service Desk Administrator at Primech Building Services, you will play a key role in coordinating both reactive and planned works across the business. You will support engineers, clients, and internal teams through effective use of the company’s job management systems, ensuring a smooth and efficient workflow. This position is central to maintaining operational efficiency, ensuring jobs are raised, scheduled, tracked, completed, reported, and invoiced accurately, while delivering clear and professional communication across all stakeholders.
Key Responsibilities
Service Coordination & Scheduling
- Manage incoming reactive and planned maintenance enquiries via phone and email
- Raise, allocate and monitor jobs using BigChange
- Schedule engineers for reactive works, PPM visits and remedial tasks
- Ensure works are delivered within agreed SLAs and client timeframes
Job Administration & Commercial Support
- Prepare quotations for remedial and small works in line with company pricing structures
- Raise purchase orders and order materials as required
- Produce and issue invoices for completed works
- Accurately record labour, materials and completion notes within company systems
Contract & Compliance Support
- Assist with PPM scheduling and maintenance planners
- Issue service reports, certifications and job documentation to clients
- Maintain organised electronic filing in line with company standards
Client & Engineer Support
- Act as a primary point of contact for job updates and scheduling queries
- Provide timely communication to clients and internal teams
- Escalate complex or urgent matters to Senior Administrator or Service Desk Manager
Systems & Reporting
- Maintain accurate records within BigChange and associated systems
- Support reporting and tracking using Excel
- Assist engineers with system-related queries
Requirements
Essential Qualifications & Skills
- Previous experience in a service desk / FM administration role
- Strong organisational and multitasking skills
- Minimum 2 years administrative experience
- Confident telephone and email communication
- Experience using job management systems (e.g., BigChange or similar)
- Good working knowledge of Microsoft Excel and Outlook
- Ability to prioritise workload in a fast-paced environment
- Calm under pressure
- Strong attention to detail
- Commercial awareness
- Team-oriented mindset
- Proactive attitude
Desired but Not Essential
- Experience within building services / facilities management
- At least 1 year within service coordination or facilities management preferred
- Understanding of SLAs and contract-based service delivery
- Experience preparing quotations and invoices
- Knowledge of Sicon or similar purchasing systems
Benefits
Working Hours & Contract
- Full-time, office-based position
- Typical working hours: 08:00 – 17:00 (Monday to Friday)
- Some flexibility may be required depending on business needs
- ASAP start preferred
Pay & Benefits
- Competitive salary
- Structured career development plan, including annual progression reviews
- Opportunity to grow within a rapidly expanding business
- Apple IT equipment
- Company pension
- 21 days holiday plus bank holidays
- Ongoing training and development
- On-site gym
- On-call rota payment (1 in 5, if applicable)
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Service Desk Assistant employer: Primech Building Services Ltd
Contact Detail:
Primech Building Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Assistant
✨Tip Number 1
Make sure to research Primech Building Services before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Service Desk Assistant, you'll need to convey information clearly. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to prepare questions for your interviewers. This shows your enthusiasm and helps you determine if the company is the right fit for you. Think about what you want to know about the team and their processes.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and allows us to keep track of your progress easily.
We think you need these skills to ace Service Desk Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Assistant role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – just like how we interact with our clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Primech Building Services Ltd
✨Know Your Stuff
Make sure you understand the role of a Service Desk Assistant inside out. Familiarise yourself with common technical issues and solutions, as well as the ticketing systems they use. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice your communication skills. Be prepared to demonstrate how you would handle different scenarios, like resolving a client's issue or providing updates on service requests. Clear and effective communication is key!
✨Prepare for Pressure
Service desk roles can get hectic, so think about how you manage stress and prioritise tasks. Have examples ready that showcase your ability to stay calm under pressure and juggle multiple requests. This will show them you can handle the fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and company culture. This not only shows your interest in the role but also helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!