At a Glance
- Tasks: Lead regional engineering operations and ensure top-notch service delivery.
- Company: Join a dynamic company focused on innovation and client satisfaction.
- Benefits: Enjoy a competitive salary, Apple tech, generous holiday allowance, and performance bonuses.
- Other info: Great opportunities for professional development and career growth await you.
- Why this job: Make a real impact by driving operational excellence and building strong client relationships.
- Qualifications: Strong technical knowledge in M&E services and proven leadership experience required.
The predicted salary is between 60000 - 75000 £ per year.
About the Role
The Regional Service Manager is accountable for the operational, commercial, and client performance of the Service & Small Works division across an allocated region. The role ensures contracts and projects are delivered safely, efficiently, profitably, and in accordance with company standards, statutory requirements, and client expectations.
Key Responsibilities
- Leading regional engineering operations and service delivery
- Driving performance against KPIs, SLAs, budgets, and profitability targets
- Maintaining strong client relationships and supporting business growth
- Providing leadership and governance to Operations Managers, who retain day‑to‑day technical responsibility for engineering teams
Operational Leadership
- Lead and support Operations Managers across the region
- Ensure effective delivery of planned preventative maintenance (PPM), reactive maintenance, and small works
- Oversee resource planning, engineer utilisation, recruitment, scheduling, and productivity
- Maintain engineering quality, statutory compliance, and adherence to company standards
- Monitor contract performance, ensuring SLA and KPI targets are achieved and corrective actions implemented where required
- Support mobilisation of new contracts and maintenance programmes
- Manage operational risk and continuous improvement initiatives
Commercial Management
- Hold regional P&L responsibility and deliver agreed revenue and margin targets
- Drive operational efficiencies and profitability improvements
- Manage forecasting, budgeting, cost control, WIP, and debt management
- Support commercial reviews, contract optimisation, and value creation initiatives
- Identify opportunities to grow existing accounts and expand service offerings
- Support pricing, scoping, and delivery of regional works and contract variations
People Leadership
- Foster a high‑performance, accountable, and safety‑focused culture
- Lead workforce planning, recruitment, performance management, and succession planning
- Provide escalation support for complex operational and technical issues
- Conduct probation reviews and annual performance reviews for direct reports
- Champion health, safety, environmental, and quality (HSEQ) standards across the region
Client Management
- Act as the primary operational contact for key regional clients
- Lead client review meetings and manage service escalations
- Build long‑term client relationships and identify opportunities for account growth
- Support strategic bids, cross‑selling initiatives, and contract development opportunities
Requirements
Essential
- Strong technical knowledge of M&E building services, including Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems
- Proven experience managing engineering operations within an FM or building services environment
- Strong understanding of statutory compliance, engineering regulations, and quality standards
- Experience delivering PPM, reactive maintenance, and small works programmes
- Demonstrable leadership experience managing multiple engineering teams
- Strong commercial awareness, including budgeting, forecasting, labour productivity, and margin management
- Excellent client relationship and stakeholder management skills
- Strong communication, problem‑solving, and decision‑making abilities
- IOSH Managing Safely (minimum)
- Full UK Driving Licence
Desirable
- Previous regional management experience within FM or building services
- HNC/HND or Degree in Mechanical, Electrical, or Building Services Engineering
- SMSTS, NEBOSH, PRINCE2, or equivalent project management qualification
- Multi-disciplinary engineering background (MEP)
- Experience with CAFM or job management systems
- Understanding of asset lifecycle and maintenance planning
- Chartered Engineer status
Benefits
- Competitive Salary
- Apple IT Equipment Provided
- Apple iPad Provided
- Holiday allowance - 23 Days + Bank Holidays
- Performance Bonus
- Pension
- Company Vehicle
- Professional development support
Regional Service Manager in Gillingham employer: Primech Building Services Ltd
As a Regional Service Manager, you will thrive in a dynamic work environment that prioritises safety, efficiency, and client satisfaction. Our company fosters a high-performance culture with ample opportunities for professional development, competitive salaries, and a supportive team atmosphere. Located in a region rich with potential, we offer the chance to lead impactful projects while enjoying benefits such as a performance bonus, generous holiday allowance, and state-of-the-art Apple equipment.
Contact Details:
Primech Building Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager in Gillingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed engineering teams and driven performance. Highlight your experience with KPIs and SLAs to demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Regional Service Manager in Gillingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Service Manager role. Highlight your experience in managing engineering operations and client relationships, as these are key for us. Use specific examples that showcase your skills in delivering PPM and reactive maintenance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your leadership experience and how you’ve driven performance against KPIs and SLAs in previous roles. Keep it engaging and personal!
Showcase Your Technical Knowledge:We’re looking for someone with strong technical knowledge of M&E building services. Make sure to include relevant qualifications and experiences that demonstrate your understanding of electrical, HVAC, and other systems. This will help us see your expertise right away!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Primech Building Services Ltd
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge of M&E building services. Be ready to discuss specifics about Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems. This will show that you’re not just familiar with the terms but can actually apply them in real-world scenarios.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led engineering teams in the past. Think about times when you managed multiple projects or improved team performance. Highlight your ability to foster a high-performance culture and how you’ve handled complex operational issues.
✨Show Off Your Commercial Acumen
Be ready to discuss your experience with budgeting, forecasting, and margin management. Companies want to see that you understand how to drive profitability and manage P&L responsibilities. Bring specific examples of how you’ve achieved revenue targets or improved operational efficiencies.
✨Build Client Relationships
Think about how you’ve built and maintained strong client relationships in previous roles. Prepare to share stories about how you’ve managed service escalations or identified opportunities for account growth. This will demonstrate your ability to be the primary operational contact for key clients.
