At a Glance
- Tasks: Lead regional operations, ensuring efficient service delivery and client satisfaction.
- Company: Dynamic company focused on engineering services with a commitment to excellence.
- Benefits: Competitive salary, Apple tech, generous holiday allowance, and performance bonuses.
- Other info: Opportunities for professional development and career growth in a supportive environment.
- Why this job: Join a team that values innovation and client relationships while driving operational success.
- Qualifications: Strong technical knowledge in M&E services and proven leadership experience required.
The predicted salary is between 60000 - 75000 £ per year.
About the Role
The Regional Operations Service Manager is accountable for the operational, commercial, and client performance of the Service & Small Works division across an allocated region. The role ensures contracts and projects are delivered safely, efficiently, profitably, and in accordance with company standards, statutory requirements, and client expectations.
Key responsibilities
- Leading regional engineering operations and service delivery
- Driving performance against KPIs, SLAs, budgets, and profitability targets
- Maintaining strong client relationships and supporting business growth
- Providing leadership and governance to Operations Managers, who retain day-to-day technical responsibility for engineering teams
Operational Leadership
- Lead and support Operations Managers across the region
- Ensure effective delivery of planned preventative maintenance (PPM), reactive maintenance, and small works
- Oversee resource planning, engineer utilisation, recruitment, scheduling, and productivity
- Maintain engineering quality, statutory compliance, and adherence to company standards
- Monitor contract performance, ensuring SLA and KPI targets are achieved and corrective actions implemented where required
- Support mobilisation of new contracts and maintenance programmes
- Manage operational risk and continuous improvement initiatives
Commercial Management
- Hold regional P&L responsibility and deliver agreed revenue and margin targets
- Drive operational efficiencies and profitability improvements
- Manage forecasting, budgeting, cost control, WIP, and debt management
- Support commercial reviews, contract optimisation, and value creation initiatives
- Identify opportunities to grow existing accounts and expand service offerings
- Support pricing, scoping, and delivery of regional works and contract variations
People Leadership
- Foster a high-performance, accountable, and safety-focused culture
- Lead workforce planning, recruitment, performance management, and succession planning
- Provide escalation support for complex operational and technical issues
- Conduct probation reviews and annual performance reviews for direct reports
- Champion health, safety, environmental, and quality (HSEQ) standards across the region
Client Management
- Act as the primary operational contact for key regional clients
- Lead client review meetings and manage service escalations
- Build long-term client relationships and identify opportunities for account growth
- Support strategic bids, cross-selling initiatives, and contract development opportunities
Requirements
Essential
- Strong technical knowledge of M&E building services, including Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems
- Proven experience managing engineering operations within an FM or building services environment
- Strong understanding of statutory compliance, engineering regulations, and quality standards
- Experience delivering PPM, reactive maintenance, and small works programmes
- Demonstrable leadership experience managing multiple engineering teams
- Strong commercial awareness, including budgeting, forecasting, labour productivity, and margin management
- Excellent client relationship and stakeholder management skills
- Strong communication, problem-solving, and decision-making abilities
- IOSH Managing Safely (minimum)
- Full UK Driving Licence
Desirable
- Previous regional management experience within FM or building services
- HNC/HND or Degree in Mechanical, Electrical, or Building Services Engineering
- SMSTS, NEBOSH, PRINCE2, or equivalent project management qualification
- Multi-disciplinary engineering background (MEP)
- Experience with CAFM or job management systems
- Understanding of asset lifecycle and maintenance planning
- Chartered Engineer status
Benefits
- Competitive Salary
- Apple IT Equipment Provided
- Apple iPad Provided
- Holiday allowance - 23 Days + Bank Holidays
- Performance Bonus
- Pension
- Company Vehicle
- Professional development support
Regional Operations Service Manager in Gillingham employer: Primech Building Services Ltd
As a Regional Operations Service Manager, you will thrive in a dynamic work environment that prioritises safety, efficiency, and client satisfaction. Our company fosters a high-performance culture with ample opportunities for professional development, competitive salaries, and a supportive team atmosphere. Located in a region rich with potential, we offer the chance to lead impactful projects while building lasting client relationships and driving operational excellence.
Contact Details:
Primech Building Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Service Manager in Gillingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Operations Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their key performance indicators and how they align with your experience. This will help you showcase how you can drive performance and maintain client relationships effectively.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams, managed projects, and improved operational efficiencies. Highlight your experience in managing engineering operations and how it can benefit the company.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Regional Operations Service Manager in Gillingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Regional Operations Service Manager role. Highlight your technical knowledge of M&E building services and any leadership experience you have in managing engineering operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven performance against KPIs and built strong client relationships in previous positions.
Showcase Your Commercial Acumen:Since this role involves P&L responsibility, make sure to include any relevant experience you have with budgeting, forecasting, and margin management. We want to see how you've contributed to operational efficiencies and profitability improvements in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Primech Building Services Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge of M&E building services. Be ready to discuss specifics about Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems. This will show that you’re not just familiar with the terms but can actually apply them in real-world scenarios.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed engineering teams in the past. Highlight your experience in fostering a high-performance culture and how you’ve handled complex operational issues. This is key for demonstrating your capability to lead Operations Managers effectively.
✨Understand the Commercial Side
Get a good grasp of budgeting, forecasting, and margin management. Be ready to discuss how you’ve driven operational efficiencies and profitability improvements in previous roles. This will help you stand out as someone who understands the financial aspects of the role.
✨Build Client Relationships
Think of examples where you’ve successfully built long-term relationships with clients. Be prepared to talk about how you’ve managed service escalations and led client review meetings. This will show that you can maintain strong client relationships, which is crucial for this position.
