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- Tasks: Lead client relationships and drive strategic account growth in a dynamic medical communications agency.
- Company: Join a pioneering team dedicated to delivering life-changing solutions in global healthcare.
- Benefits: Enjoy 33 days annual leave, a birthday day off, and flexible hybrid working options.
- Why this job: Be part of a passionate team that values bravery, humanity, and exceptional outcomes.
- Qualifications: 10+ years in medical communications, strong leadership, and excellent communication skills required.
- Other info: Opportunity for mentorship and personal development in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner.
Your job description outlines the important role and responsibilities that you own in achieving this vision. Importantly too is how we go about living our vision. This is defined by the Prime mission: Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals. It speaks to collaboration and to everyone's responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.
On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role: Be Brave, Be Human, Be Passionate, Be Exceptional. At Prime these values are integral to who we are. They are there to guide you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global team.
The role of the Client Services Director (CSD) plays a pivotal role in the management of the agency. Reporting to the VP of Medical Communications, the CSD drives strategic account growth, financial performance and operational excellence in line with company vision and values. Key responsibilities include:
- Leading client relationships
- Optimising workflow and financial KPIs
- Overseeing business development efforts
- Ensuring high standards of service delivery
- Contributing to wider agency leadership
- Supporting new business pitches
- Mentoring team members to ensure long-term success and talent development
With over 10 years of relevant experience, ideally in a full-service med comms agency, the role demands strong leadership, strategic thinking, financial acumen, and outstanding communication and relationship-building skills.
Requirements:
- 10+ years of relevant experience preferably in a full-service medical communications agency
- Ideally, a life sciences degree, preferably combined with a Master's or PhD, or other relevant qualification
- Excellent interpersonal / relationship development skills - able to influence colleagues and clients, and to actively listen
- Strong team player
- Solutions-based, with complex problem-solving ability
- Visionary leadership
- Ability to motivate a workforce and lead by example, with effective management and delegation skills
- Communication and negotiation skills
- Presentation skills
- Understanding of a multi-faceted business operation
- Strong financial acumen
- Planning and forecasting
- Excellent organisational skills, time management and adherence to deadlines
- High attention to detail
- Extremely good written and oral communication skills (including presentation skills)
Benefits:
- 33 days annual leave
- Birthday day off
- 5% pension contribution
- Private medical health insurance
- WORKsmart - allows employees to have flexibility around their start and finish time
- Hybrid working
Client Services Director - Medical Communications employer: Prime
Contact Detail:
Prime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director - Medical Communications
✨Tip Number 1
Familiarise yourself with the core values of the company: Be Brave, Be Human, Be Passionate, and Be Exceptional. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your professional life.
✨Tip Number 2
Leverage your network within the medical communications field. Reach out to former colleagues or industry contacts who may have insights into the company culture or the specific challenges faced by the Client Services Director role.
✨Tip Number 3
Prepare to discuss your strategic account growth experiences in detail. Think of specific examples where you've successfully driven financial performance and operational excellence, as these will be key points of interest for the hiring team.
✨Tip Number 4
Showcase your leadership style and mentoring experience. Be ready to share how you've motivated teams and contributed to their development, as this aligns closely with the responsibilities of the Client Services Director role.
We think you need these skills to ace Client Services Director - Medical Communications
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Client Services Director position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your 10+ years of relevant experience in medical communications. Provide specific examples of how you've driven strategic account growth and operational excellence in previous roles.
Showcase Leadership Skills: Since the role requires strong leadership and team management skills, include examples of how you've motivated teams, mentored colleagues, and led by example in your past positions.
Demonstrate Communication Skills: Given the importance of communication in this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas, and consider including a brief example of a successful presentation or negotiation you've conducted.
How to prepare for a job interview at Prime
✨Understand the Company Values
Before your interview, make sure you fully grasp the core values of the company: Be Brave, Be Human, Be Passionate, and Be Exceptional. Reflect on how these values resonate with your own experiences and be prepared to discuss specific examples that demonstrate your alignment with them.
✨Showcase Your Leadership Skills
As a Client Services Director, strong leadership is crucial. Prepare to share instances where you've successfully led teams or projects, highlighting your ability to motivate others and drive strategic growth. Use concrete examples to illustrate your visionary leadership style.
✨Demonstrate Financial Acumen
Given the role's emphasis on financial performance, be ready to discuss your experience with financial KPIs and business development. Bring examples of how you've optimised workflows or improved financial outcomes in previous roles, showcasing your analytical skills.
✨Prepare for Relationship Building Questions
Expect questions about your interpersonal skills and relationship development. Think of scenarios where you've influenced clients or colleagues effectively. Highlight your active listening skills and how they have contributed to successful partnerships in your past roles.
