Account Managers/Senior Account Manager in Cambridge

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role: They are there to guide you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global team. The Senior Account Manager plays a key role in delivering high-quality service to our clients through effective account, financial, and project management while supporting strategic growth and operational excellence. Reporting to the Client Services Director or Account Director, the role involves overseeing multiple client accounts, ensuring projects are delivered on time, within budget, and to the highest standard. Responsibilities include managing account performance, leading client communications, maintaining strong client relationships, and supporting strategic account planning and delivery. The Senior Account Manager is also responsible for tracking budgets, forecasting revenues, and contributing to business development by identifying opportunities within existing and new accounts. This role requires strong leadership and people management skills, including mentoring and developing junior team members. The successful candidate will be highly organised, commercially aware, and confident managing complex projects with minimal supervision. With around five to six years’ relevant experience, they will demonstrate exceptional client handling, project management, and strategic insight, alongside a strong understanding of the pharmaceutical and medical communications industry. Proactivity, initiative, and excellent communication skills are key, as is the ability to balance commercial objectives with client satisfaction and team collaboration. ~5 - 6 years ‘relevant’ experience preferably in a full-service medical communications agency ~ Ability to manage account(s) with little day-to-day input from AD/CSD. ~ Ability to co-ordinate the delivery of multiple projects within account with a high degree of autonomy. ~ Strong project management and project delivery skills. ~ Excellent relationship development skills – client handling/networking. ~ Ability to motivate account/project teams. ~ Strategic understanding of project / account objectives and contribution to strategic account planning. ~ Excellent organisational skills, time management and adherence to deadlines. ~ Good level of written and oral communication skills (including presentation skills) – comfortable dealing with clients/senior company staff. ~ Line management / mentoring skills. ~ Good working knowledge of company processes, in particular relating to account management, financial management and project delivery. ~ In depth understanding of company’s range of products and services. ~ Established understanding of pharmaceutical industry and medical communications sector. ~ 33 days annual leave ~ Birthday day off ~5% pension contribution ~ Private medical health insurance ~ Hybrid working