At a Glance
- Tasks: Shape the future of entertainment by managing content operations and improving processes.
- Company: Join Amazon's Prime Video team, a leader in global entertainment innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for career growth.
- Other info: Work in a fast-paced environment with global collaboration and innovative tools.
- Why this job: Be part of a dynamic team that drives operational excellence and impacts millions of viewers.
- Qualifications: Experience in project management, strong analytical skills, and fluency in English required.
The predicted salary is between 55000 - 65000 £ per year.
Are you interested in shaping the future of entertainment? Do you want to invent, disrupt and redefine what entertainment means for fans, creators, and communities all around the globe? As part of the Prime Video team, you’ll get to work on projects that are fast-paced, challenging, and varied. You’ll get to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers.
The Prime Video team is looking for a driven and analytical candidate to join our Operational Excellence team as a Program Manager supporting Content Acquisition Managers. In this role, you will be responsible for:
- Translating complex agreements with content providers into standardized metadata.
- Managing vendors and working closely with the content acquisition team.
- Building trustworthy processes to streamline content operations.
The Program Manager should be fluent in English, have strong attention to detail, and polished communication skills, ideally from a project/program management, finance, accounting, or digital media operations background. This position is based in London, but will work with teams across the globe.
Key job responsibilities:
- Interpret content license agreements into standardized data entries across internal systems, ensuring accuracy and timeliness for stakeholder teams.
- Manage title schedules and content availability windows, ensuring content goes live on time for customers.
- Own payment setup for content providers and resolve their queries.
- Drive operational targets, identifying root causes of errors and implementing corrective actions proactively.
- Collaborate with product and automation teams to test, adopt, and provide feedback on new tools that reduce manual processing and improve throughput.
- Develop and maintain process documentation to support knowledge sharing, change management, and onboarding of new team members or content providers.
A day in the life: This role is equal parts execution and improvement. On any given day, you might be processing a batch of content agreements in the morning and proposing a workflow change in the afternoon. The ideal candidate is someone who finds satisfaction in dependable, accurate delivery, while constantly looking for ways to make things faster, simpler, or more scalable.
About The Team: The Prime Video subscription service continues to grow in scope and complexity each year, with content partnerships spanning multiple European territories and hundreds of deals processed annually. Content Acquisition Program Management is the operational backbone that ensures content deals are accurately translated into our systems, payments reach partners on time, and content is available for customers without delay. The team handles daily operations at volume and drives programs to automate and scale deal lifecycle management through AI and tooling innovation. We operate within a culture of operational excellence, continuously raising the bar on accuracy, speed, and efficiency across everything we do.
Basic Qualifications:
- Experience implementing repeatable processes and driving automation or standardization.
- Experience in program or project management.
- Experience defining and executing program requirements.
- Experience working cross-functionally with tech and non-tech teams.
- Experience using data and metrics to drive improvements.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Speak, write, and read fluently in English.
Preferred Qualifications:
- Experience in driving end-to-end delivery, and communicating results to senior leadership.
- Experience leading process improvements.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Program Manager, Prime Video Operational Excellence employer: Prime Video & Amazon MGM Studios
At Amazon's Prime Video team in London, we are committed to fostering a vibrant and inclusive work culture that prioritises employee growth and collaboration. As a Senior UX Designer, you will have the opportunity to shape the future of entertainment while working alongside passionate professionals who value innovation and creativity. With access to mentorship, autonomy in your role, and a supportive environment, you'll thrive as you contribute to delivering exceptional user experiences for customers worldwide.
Contact Details:
Prime Video & Amazon MGM Studios Recruitment Team
