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- Tasks: Lead global quality operations for Prime Video's Trust & Safety programs.
- Company: Join Amazon, a leader in entertainment and innovation, shaping the future of streaming.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be at the forefront of transforming how millions enjoy movies and TV shows worldwide.
- Qualifications: Experience in operations management and team leadership is essential.
- Other info: This role offers a chance to influence customer experience on a global scale.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Head of Quality Operations, Prime Video Trust & Safety
Join to apply for the Head of Quality Operations, Prime Video Trust & Safety role at Prime Video & Amazon MGM Studios
Head of Quality Operations, Prime Video Trust & Safety
Join to apply for the Head of Quality Operations, Prime Video Trust & Safety role at Prime Video & Amazon MGM Studios
Description
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Description
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies – all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business – available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on!
This role will lead our global quality operations, analytics and operations program management functions supporting multiple Trust & Safety programs: Global and Regulatory Content Policy, Maturity Ratings, Content Descriptors, Copyright Protection, and Kids Experience. In addition to continuously driving and improving the execution of this core mission, the Global Quality Lead will work closely with their cross-functional counterparts in engineering, product management, legal, PR, content operations, and executive teams to scale operations effectively and think big on improving the customer experience.
Key job responsibilities
- Devise operational and business goals that focus on end-customer impact, productivity, accuracy, and quality.
- Define machine learning/agentic, operator, and tooling quality frameworks and metrics to measure their effectiveness.
- Establish metrics, reporting and process excellence indicators for accomplishing goals in core processes. Manage metric performance tactically and strategically.
- Set operational and people goals for the team at all levels and monitor progress; own processes, staffing, and business updates.
- Assist in managing complex problems, decisions, and escalations. Mitigate long-term risks and find a path forward in difficult situations. Make trade-offs for short vs. long-term needs.
- Proactively identify tool and system requirements that reduce operational defects; ensure impact- and benefit-driven prioritization of process excellence projects.
- Works with inter-functional teams to streamline processes. Identify and drive process excellence alongside Program and Tech teams.
- Assist in defining operational requirements to support business launches and manage implementation, partnering with engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service.
- Partner with Business teams to gather customer feedback/requirements, and develop headcount operational models, workforce planning and productivity mechanisms that scale with growth.
- Manage, coach, and develop a team of Operations Managers, Program Managers, and Business Analysts.
Basic Qualifications
- Experience in managing operations and using data and metrics to design strategies, and identify/ implement improvements
- Experience directly line managing teams
- Experience working cross-functionally and cross-regions and international countries
- Experience engaging and influencing senior stakeholders
Preferred Qualifications
- Experience managing global teams
- Experience defining product/program roadmaps and requirements
- Experience with digital video streaming and/or customer-facing user interfaces
- Experience in Trust & Safety, content moderation/rating, data labelling, or other compliance functions
- Experience in communication and negotiation with external and internal partners
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – Amazon Digital UK Limited
Job ID: A3025226
Seniority level
-
Seniority level
Executive
Employment type
-
Employment type
Full-time
Job function
-
Job function
General Business, Management, and Strategy/Planning
-
Industries
Entertainment Providers
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Head of Quality Operations, Prime Video Trust & Safety employer: Prime Video & Amazon MGM Studios
Contact Detail:
Prime Video & Amazon MGM Studios Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Quality Operations, Prime Video Trust & Safety
✨Tip Number 1
Familiarise yourself with the latest trends in quality operations and trust & safety within the streaming industry. Understanding how these elements impact customer experience will help you articulate your vision during discussions.
✨Tip Number 2
Network with professionals in the entertainment and tech sectors, especially those involved in quality assurance and content moderation. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific metrics and frameworks you've used in previous roles to drive operational excellence. Being able to share concrete examples will demonstrate your capability to manage and improve quality operations effectively.
✨Tip Number 4
Research Amazon's current initiatives in Prime Video and think about how you can contribute to their goals. Tailoring your insights to align with their mission will show that you're proactive and genuinely interested in the position.
We think you need these skills to ace Head of Quality Operations, Prime Video Trust & Safety
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, data analysis, and team leadership. Use specific examples that demonstrate your ability to drive quality and efficiency in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the entertainment industry and how your skills align with the role. Mention your experience in Trust & Safety and how you can contribute to improving customer experiences at Prime Video.
Highlight Cross-Functional Experience: Emphasise any experience you have working across different teams and regions. This is crucial for the role, so provide examples of how you've successfully collaborated with various stakeholders to achieve common goals.
Showcase Leadership Skills: Detail your experience in managing teams and developing talent. Highlight specific instances where you coached or mentored team members, and how this led to improved performance and morale.
How to prepare for a job interview at Prime Video & Amazon MGM Studios
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of Quality Operations role. Familiarise yourself with the key responsibilities and how they align with Prime Video's mission. This will help you articulate how your experience fits into their vision.
✨Prepare for Cross-Functional Collaboration Questions
Given the nature of this role, expect questions about working with various teams like engineering, product management, and legal. Prepare examples from your past experiences that showcase your ability to collaborate effectively across different functions.
✨Showcase Your Data-Driven Decision Making
As the role involves using data and metrics to drive improvements, be ready to discuss specific instances where you've successfully implemented data-driven strategies. Highlight how these strategies impacted productivity and quality in your previous roles.
✨Demonstrate Leadership and Team Development Skills
This position requires managing and developing a team. Be prepared to share your leadership philosophy and provide examples of how you've coached and developed team members in the past. Emphasise your approach to setting goals and monitoring progress.
