At a Glance
- Tasks: Lead a team of operators in monitoring alarms and incidents effectively.
- Company: Join Prime Secure +, a leader in security solutions based in Glasgow.
- Benefits: Enjoy 22 days annual leave, health cash plan, and more perks.
- Other info: Dynamic role with opportunities for professional growth and training.
- Why this job: Make a difference in security while developing your leadership skills.
- Qualifications: Supervisory experience and strong communication skills are preferred.
The predicted salary is between 30030 - 42042 £ per year.
Overview
Job Title: CCTV Monitoring Station Supervisor
Reports to: Monitoring Station Manager
Contract: Permanent, Full-Time
Shift Pattern: Average of 42 hrs per week, working 4 on, 4 off 12 hour shifts
Based: Glasgow HQ
Salary: £30,030 per annum
Benefits:
- 22 Days\' Annual Leave (including Bank Holidays)
- Annual Salary Review
- Company Sick Pay
- Enhanced Maternity, Paternity and Adoption Pay
- Option to Purchase Additional Holidays
- Health Cash Plan
Please Note: An SIA CCTV Licence is required for this role.
About Prime Secure
We are an award-winning, privately-owned, Glasgow-headquartered business providing security systems and guarding services to our blue-chip customer base across the UK. This role is based at our Glasgow HQ.
We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow.
As part of our Road to 2030 Strategic Roadmap, we have introduced a Long Term Bonus scheme for employees. This scheme is designed to recognise the commitment made by our employees who help us achieve our Group profit objectives over the long term and provide a reward which allows our employees to share in the success of the business.
Our core values:
- INTEGRITY
- CUSTOMER EXCELLENCE
- PLAIN-SPEAKING
- AGILITY
- COURAGE & CONVICTION
About the Role
We are looking for a Full-Time CCTV Monitoring Station Supervisor based in our Glasgow office.
Under the direction of the Monitoring Station Manager your role will be to provide supervision on the day-to-day activities of the Monitoring Station Officers as well as effectively operating computerised alarm monitoring systems and communication systems.
About You
As Monitoring Station Supervisor, you will be a key figure responsible for overseeing the operations and personnel within the monitoring station. Ensuring that alarms and security alerts are handled promptly and effectively. Your supervision will play a crucial role in maintaining the safety and security of clients and their assets. This role demands a strong commitment to security protocols, client satisfaction, and continuous improvement in the monitoring station operations.
Key Responsibilities
- Team Leadership: Supervise a team of monitoring station operators, providing guidance, training, and support. They ensure that operators are adequately trained and prepared to respond effectively to alarms and incidents.
- Quality Assurance: Monitoring the performance of operators to ensure that all alarms and alerts are handled efficiently and according to established protocols and procedures. Maintaining a high level of accuracy and professionalism in all communications.
- Technical Expertise: Being proficient with the alarm monitoring systems and software used in the ARC to assist operators with troubleshooting and technical issues.
- Incident Management: Overseeing the escalation of alarms or incidents that require immediate attention or intervention by contacting emergency services, security personnel, or clients as necessary.
- Client Liaison: Act as a point of contact for clients, addressing their concerns, providing updates, and ensuring a high level of customer service. Handling client requests and inquiries effectively.
- Shift Management: Provide support to management with the creation and management of operator work schedules, ensuring adequate coverage 24/7. Handling shift changes, breaks, and managing any emergency staffing issues.
- Security Compliance: Ensuring that the monitoring station operates in compliance with security regulations and industry standards. Implementing and enforcing security policies and protocols.
- Training and Development: Identifying training needs and collaborate with management to conduct ongoing training programs for operators to enhance their skills and knowledge.
Requirements
- Previous supervisory experience in alarm monitoring or a related role is preferred
- Strong communication skills, both written and verbal
- Excellent multitasking abilities and the capacity to remain calm under pressure
- Proficient in using computer systems, alarm monitoring software, and communication devices
- Ability to work in a 24/7 shift-based environment, including nights, weekends, and holidays
- Good judgment and decision-making skills
- Ability to sit for extended periods and focus on monitoring screens
- To work in a fast-paced, reactive environment.
Performance & Values
- Excellent organisational skills
- Proficient communication skills
- Effective problem-solving
- Integrity
- Strong people skills
- Up-to-date knowledge of alarm monitoring technology and IT
- Sound understanding of regulatory guidelines and security policies.
Equal Opportunity
As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Secure is committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.
Note
Benefits include: additional leave, cycle to work scheme, enhanced maternity and paternity leave, health & wellbeing programme, on-site gym, paid volunteer time, profit sharing, referral programme, and sick pay.
CCTV Monitoring Station Supervisor in Glasgow employer: Prime Secure +
At Prime Secure +, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. Located in the vibrant city of Glasgow, our CCTV Monitoring Station Supervisor role provides not only competitive salary and benefits, including a health cash plan and profit sharing, but also a unique opportunity to lead a dedicated team in a dynamic environment. With a focus on training and career growth, we ensure our employees are equipped to excel in their roles while enjoying a balanced work-life through our flexible shift patterns.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Monitoring Station Supervisor in Glasgow
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like CCTV Monitoring Station Supervisor. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Prime Secure +. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
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✨Directly Apply to Prime Secure +
Don’t forget to apply for the CCTV Monitoring Station Supervisor role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Prime Secure +.
We think you need these skills to ace CCTV Monitoring Station Supervisor in Glasgow
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Prime Secure +. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Prime Secure +.
How to prepare for a job interview at Prime Secure +
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Prime Secure +.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Prime Secure +.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Prime Secure +.
