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- Tasks: Drive seamless customer experiences and ensure long-term success with our platform.
- Company: Join a dynamic team at Cision, a leader in social data analysis.
- Benefits: Enjoy 25 days of PTO, wellness days, and a hybrid working model.
- Other info: Work in a diverse, informal environment with excellent career growth opportunities.
- Why this job: Be a strategic partner, consulting with enterprise clients and making a real impact.
- Qualifications: 5+ years in software onboarding and experience with enterprise-level accounts required.
The predicted salary is between 55000 - 65000 £ per year.
We’re seeking a Senior Onboarding Specialist to drive seamless customer experiences and ensure long-term success with our platform. In this role, you will act as a strategic partner, consulting with enterprise clients, designing tailored onboarding solutions, and driving adoption of the Brandwatch suite. This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of large-scale solutions across the Brandwatch product suite.
What You’ll Do
- Become a product expert, staying up to date on Brandwatch’s suite and industry trends.
- Design and deliver scalable onboarding solutions that align with client objectives while ensuring future growth.
- Manage complex customer engagements, balancing multiple stakeholders and delivering high-impact solutions on time.
- Proactively drive long-term product adoption, providing best practices and strategic recommendations.
- Lead client consultations, deeply understanding their requirements and guiding them toward achieving business goals.
- Represent Brandwatch in client-facing meetings, presentations, and industry events.
- Mentor and support junior team members, developing scalable processes and templates for success.
- Take ownership of strategic accounts, leading advanced, custom onboarding projects and consulting on tailored solutions.
- Be a pioneer in new migration projects, creating frameworks to enhance efficiency across the team.
What You’ll Bring
- 5+ years of experience in software onboarding or customer-facing roles.
- 3+ years of experience working with enterprise-level accounts, designing complex solutions and data infrastructures.
- Full business proficiency in English (a second European language is a plus).
- The ability to take immediate ownership of complex onboarding projects.
- A strong understanding of social data analysis and social media management platforms.
- The ability to quickly adapt to new software and evolving business needs.
- A data-driven mindset, using insights to optimise onboarding success.
- Strong communication and relationship-building skills.
- Experience working in a deadline-driven, fast-paced environment.
What Can You Expect
- Buddy setup to help you onboard and beyond.
- An open, informal, diverse and multinational working environment.
- 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance.
- Full Headspace subscription and 24/7 Employee Assistance program.
- Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our London office is located in Canary Wharf, a vibrant area full of great amenities, restaurants, and transport links.
Senior Customer Onboarding Specialist employer: PRIME Research Brazil
Contact Detail:
PRIME Research Brazil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Onboarding Specialist
✨Tip Number 1
Get to know the company inside out! Research Brandwatch’s products and recent developments. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role, especially around managing complex customer engagements and driving product adoption.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Senior Customer Onboarding Specialist
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience in software onboarding and working with enterprise-level accounts. We want to see how you've designed complex solutions and managed customer engagements, so don’t hold back on those details!
Tailor Your Application: When applying, customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their application with what we’re looking for.
Be Data-Driven: Since this role requires a strong understanding of social data analysis, make sure to include any relevant metrics or data-driven results from your previous roles. Show us how you’ve used insights to optimise onboarding success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at PRIME Research Brazil
✨Know Your Product Inside Out
As a Senior Customer Onboarding Specialist, you need to be a product expert. Dive deep into Brandwatch’s suite and stay updated on industry trends. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Prepare for Client Consultations
Since you'll be leading client consultations, practice how to deeply understand their requirements. Think about potential questions they might ask and prepare tailored solutions that align with their business goals. This will show that you can think strategically and act as a true partner.
✨Showcase Your Project Management Skills
You’ll be managing complex customer engagements, so be ready to discuss your experience in balancing multiple stakeholders. Prepare examples of past projects where you successfully delivered high-impact solutions on time, highlighting your organisational skills and ability to adapt.
✨Emphasise Communication and Relationship-Building
Strong communication is key in this role. Be prepared to share how you've built relationships with enterprise-level accounts in the past. Use specific examples to illustrate your ability to connect with clients and drive long-term product adoption through effective communication.