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- Tasks: Provide top-notch support to customers in German and English across various channels.
- Company: Join a diverse team at Cision, a leader in customer support.
- Benefits: Enjoy perks like healthcare, gym subsidies, and retail discounts.
- Other info: Great opportunity for career growth in an inclusive workplace.
- Why this job: Perfect for problem-solvers who thrive in structured environments and love helping others.
- Qualifications: Fluent in German with strong communication skills and customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
The role We’re looking for a German‑speaking Customer Support Specialist to join the team and provide high‑quality support to our customers. In this role, you’ll handle customer queries and support requests, troubleshoot issues, and ensure timely, accurate resolutions. You’ll work across different communication channels, keep track of customer interactions, and collaborate with internal teams when needed. It’s a great opportunity for someone who enjoys problem‑solving, working in a structured environment, and delivering a strong customer experience.
Duties And Responsibilities
- Respond to customer inquiries via phone, email, chat, or ticketing systems, in line with service standards and response times
- Log, categorise, and manage customer interactions using internal systems
- Investigate and replicate reported issues where possible, documenting findings clearly
- Escalate cases to the relevant internal teams based on impact and urgency
- Keep customers updated on progress, next steps, and resolutions
- Stay up to date with product features, updates, and known issues
- Contribute to internal knowledge bases by identifying gaps or improvements
- Manage workload effectively to meet service level expectations
- Handle customer data in line with privacy and security guidelines
- Support the team with additional tasks as needed
Essential Skills And Experience
- Around 1+ year of experience in a customer support or similar role (or equivalent experience)
- Fluent in German and comfortable supporting customers in both German and English
- Strong communication skills, both written and verbal
- Ability to follow processes and work in a structured environment
- Good attention to detail when handling customer information
- Able to manage tasks and prioritise effectively within set timelines
- A proactive and customer‑focused mindset
What We Offer
- Cision Group Personal Pension Scheme
- Life Assurance
- Healthcare cash plan
- Dental Insurance
- Private Medical Insurance (For directors and above only)
- Gym Subsidy
- Cycle to Work
- Discounted Dining
- Virtual GP
- Employee Assistance Programme (EAP)
- Eye Care Test
- Cision Global Charitable Giving Program
- BenefitHub (Retail discounts)
We’re only able to consider candidates who are already based in the country of employment.
Equal Opportunity and Inclusive Employment
Cision is a proud equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Cision is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations if required to fully participate in the application or interview process. Please contact hr.support@cision.com if you need an accommodation.
In keeping with our commitment to privacy, please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Customer Support Specialist - GERMAN speaking (Maternity Cover) employer: PRIME Research Brazil
Contact Detail:
PRIME Research Brazil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - GERMAN speaking (Maternity Cover)
✨Tip Number 1
Get to know the company inside out! Research Cision and understand their values, products, and customer support approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be supporting customers in both languages, it’s crucial to feel confident and articulate. Try role-playing common customer scenarios with a friend or family member to sharpen your skills.
✨Tip Number 3
Be proactive in showcasing your problem-solving abilities. Think of examples from your past experience where you successfully resolved customer issues. Prepare to discuss these during your interview to demonstrate your capability and mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our team and ready to contribute to delivering an exceptional customer experience.
We think you need these skills to ace Customer Support Specialist - GERMAN speaking (Maternity Cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your experience in customer support, especially any relevant skills in problem-solving and communication in both German and English.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. If you’ve handled customer queries or resolved issues, share those experiences to demonstrate your ability to deliver a strong customer experience.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us see your communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PRIME Research Brazil
✨Brush Up on Your German
Since the role requires fluency in German, make sure you’re comfortable speaking and writing in both German and English. Practise common customer support scenarios in German to ensure you can respond confidently during the interview.
✨Know the Product Inside Out
Familiarise yourself with the company’s products and services. Understanding their features, updates, and any known issues will help you answer questions more effectively and demonstrate your proactive approach to problem-solving.
✨Showcase Your Communication Skills
Prepare to discuss how you handle customer inquiries across different channels. Think of examples where you’ve successfully resolved issues or improved customer experience, highlighting your strong communication skills in both languages.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage your workload and prioritise tasks. Share specific strategies you use to stay organised and meet service level expectations, as this is crucial for a structured environment like this one.