eFX technical support Analyst

eFX Technical Support Analyst (Contract role)\\n\\nRole Definition\\n\\nReporting to the Head of Support, Europe & Americas, this position is responsible for providing first and second line FX pre-trade application support and assisting in delivering a variety of project and BAU related activities for our business electronic pre-trade systems globally.\\n\\nThe primary objective of this role is to maintain production stability and facilitate the delivery of new functionality to business users and customers that will grow the revenue, improve the customer experience and reduce expenses for the Global Financial Markets product line.\\n\\nIt is envisaged that the successful person will become the Subject Matter Expert (SME) for eFX Pre-Trade application support within the E&A region.\\n\\nKey responsibilities include:\\n\\nBeing responsive in answering user queries from a variety of stakeholders.\\n\\nResponsibility for the maintenance of the eFX trading and pricing systems.\\n\\nTesting of system enhancements in consultation with key internal stakeholders.\\n\\nManagement of relationships with external suppliers and vendors.\\n\\nManagement of business expectations and delivery schedules.\\n\\n * Key liaison between internal business, technical and operational stakeholders.\\n\\n * Adherence to “Follow-the-Sun” support model / knowledge share with team.\\n\\n * Effective communication with business and technology stakeholders.\\n\\nRisk, Regulatory, Conduct and Culture\\n\\nDrive and maintain a strong risk culture with a relentless focus on initiatives to strengthen the control environment.\\n\\nAssess, manage and optimise risk to ensure that financial goals are met within agreed risk appetite levels.\\n\\nMaintain appropriate market profile and position.\\n\\nLead by example and encourage others to behave in ways which support the development of a successful and desired business culture.\\n\\nDemonstrate and promote team behaviours with the aim to facilitate greater internal communication and performance outcomes across lines of business.\\n\\nSatisfactory performance against applicable internal and external compliance and control standards and codes of conduct including but not limited to conduct rules under the Senior Manager and Certified Person Regime.\\n\\nComplete any mandatory training in line with legal, regulatory and internal compliance requirements.\\n\\nAccountabilities\\n\\nKey responsibilities include:\\n\\n * Being responsive in answering user queries from a variety of stakeholders.\\n\\n * Responsibility for the maintenance of the business’ eFX trading and pricing systems.\\n\\n * Testing of system enhancements in consultation with key internal stakeholders.\\n\\n * Management of relationships with external suppliers and vendors.\\n\\n * Management of business expectations and delivery schedules.\\n\\n * Key liaison between internal business, technical and operational stakeholders.\\n\\n * Adherence to “Follow-the-Sun” support model / knowledge share with team.\\n\\n * Effective communication with business and technology stakeholders.\\n\\nPosition Requirements\\n\\nDelighting Customers\\n\\nPutting the customer relationship at the centre of everything you do.\\n\\nGrowing with and deeply understanding our customers throughout their lives, helping our customers to grow their wealth, so that we grow with them.\\n\\nGoing the extra mile and exceeding customers expectations.\\n\\nOne Team\\n\\nCollaborating to ensure the best outcomes for the customer.\\n\\nValuing the strengths and differences of our brands, collaborating across our brands to beat competition.\\n\\nSeeking out and embracing diversity in our people and communities, sensitivity to bring out the best in others.\\n\\nIntegrity\\n\\nDoing the right thing by our customers, employees, communities, shareholders and regulators.\\n\\nRecognising our role in fostering economic development, being proud of our positive contribution to the communities we serve.\\n\\nLooking after our customers’ best interests.\\n\\nCourage\\n\\nActively seeking out new ideas (inside the Group and outside) and finding better ways of doing things.\\n\\nShowing resilience and tenacity to advocate new ways of doing things, “confidently speaking out” your views and ideas.\\n\\nGetting things done with speed, conviction and agility.\\n\\nAchievement\\n\\nComparing ourselves to the highest standards and always delivering your best.\\n\\nTaking accountability and not accepting excuses.\\n\\nSeizing opportunities to take action to achieve results.\\n\\nPerson Specific\\n\\nTechnical and Essential skills:\\n\\nPrevious experience within Financial Markets required; eFX sales, trading or support experience preferred.\\n\\nThe following skills are considered advantageous to the success of this role:\\n\\nFinancial Markets knowledge:\\n\\nGood business domain knowledge of FX Markets (FX, Commodities, FX Options, FX Swaps).\\n\\nUnderstanding of the London Benchmark process.\\n\\nKnowledge of multi-bank and single dealer platforms (e.g., FXall, 360T, FX Connect, EBS, Instinct) with respect to account mappings and client provisioning.\\n\\nKnowledge of business processes from front to back office, inclusive of finance, middle office, risk management, compliance and treasury.\\n\\nUnderstanding pre-and-post-trade pricing and trade flows (STP)\\n\\nTechnical skills:\\n\\nUnderstanding of pricing and trade flows encompassed within eFX high-frequency and low-latency trading systems that incorporate liquidity aggregation, price generation and price distribution (e.g., Broadway, D3, credit-checking, STP, price & trade flows).\\n\\nExperience of supporting and managing Kubernetes based microservices environments (e.g., Docker, containerization/pods).\\n\\nExperience with application monitoring using Elastic Stack, Grafana, Prometheus and Splunk.\\n\\nStrong analytical and problem-solving skills (FIX, Connectivity, Log analysis)\\n\\nExperience with incident and problem management and the ITIL process (ServiceNow, Jira, Confluence, SharePoint, Teams)\\n\\nSystems experience (Linux, Windows, TCP/IP, Citrix)\\n\\nWorking knowledge of tooling and UAM (CyberArk, Control-M)\\n\\nPeople skills:\\n\\nPeople management skills\\n\\nQuick learner with a great “can do” attitude.\\n\\nCustomer and quality focused.\\n\\nGood negotiation and communication skills especially when dealing with business and technology units and vendors.\\n\\nExperienced working with a diverse range of people (e.g. front office, back office, Finance, Infrastructure, Compliance and Risk).\\n\\nAbility to work under minimal supervision.\\n\\nAcademic Qualifications:\\n\\nFormal tertiary or higher education qualifications are desirable.\\n\\nKey Business Relationships / Interactions:\\n\\nClose interactions with business users on the Electronic Execution & Pricing (EEP), FX Spot, FX Forwards, Local Markets, Commodities and Sales Desks.\\n\\nRegular Microsoft Teams meetings with product specific Service Operations Managers (SOM’s) and colleagues in Sydney and offshore locations.\\n\\nDaily interactions with other colleagues across Technology teams focused around incidents and service requests