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- Tasks: Lead a team to deliver exceptional customer service at the Zoo.
- Company: Join a vibrant and inclusive Zoo environment in Belfast.
- Benefits: Competitive pay, supportive team culture, and opportunities for growth.
- Why this job: Make a difference in visitor experiences while developing your leadership skills.
- Qualifications: Experience in retail operations and staff supervision required.
- Other info: Diverse workplace committed to inclusivity and teamwork.
To supervise front-of-house operations at the Zoo, ensuring a high-quality, customer-focused service and the smooth, efficient running of daily operations.
Responsibilities
- Supervise, train and support staff, including rota management.
- Oversee shop, reception, admissions and customer bookings.
- Handle customer complaints, enquiries and front-desk activities.
- Manage cash handling procedures and stock control.
- Ensure cleanliness and compliance with health and safety standards, including procurement tasks.
- Support emergency and evacuation procedures when required.
Visitor Services
- Enhance and monitor the customer experience, responding to feedback appropriately.
- Process bookings for memberships, adoptions and visitor experiences.
- Maintain and update public displays and visitor information points.
Retail Services
- Manage stock levels effectively.
- Carry out stocktakes and inventories.
General Skills and Responsibilities
- Promote teamwork and adhere to organisational policies and procedures.
- Maintain high standards of customer care at all times.
- Participate in training and contribute to a welcoming and professional environment.
Candidate Requirements
- Essential experience (minimum 1 year): Retail operations, including cash handling, stock control and merchandising.
- Supervising staff to deliver excellent customer service.
We are committed to diversity and inclusivity and welcome applications from all backgrounds. Apply now to be part of a dynamic and customer-focused working environment.
Team Leader in Newtownabbey employer: Prime Recruitment Services
Contact Detail:
Prime Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about chatting with people at the Zoo. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your passion for visitor services! When you get the chance to chat with potential employers, share your ideas on enhancing customer experiences. This will demonstrate your commitment and creativity, making you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Leader in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail operations and supervising staff. We want to see how you've delivered excellent customer service in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about visitor services and how your skills align with our mission. Keep it friendly and professional – we love a personal touch!
Showcase Your Team Spirit: Since teamwork is key for us, share examples of how you've worked collaboratively in past roles. Highlight any experiences where you’ve trained or supported colleagues to enhance customer care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Prime Recruitment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Visitor Services Team Leader. Familiarise yourself with the key tasks like supervising staff, managing cash handling, and enhancing customer experience. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to supervise and support your team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. This will highlight your ability to manage and motivate others.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and enquiries. Think of specific situations where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to high-quality customer care.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
