Business Support Clerk

Business Support Clerk

Belfast City Council

Hours of work: 9am-5pm, Monday - Friday

Wage: £13.47 per hour

Be the Organised Heart of Belfast City Council

Are you a highly organised individual who enjoys helping people, keeping things running smoothly, and making a real difference behind the scenes?

Belfast City Council is seeking a motivated and customer-focused Business Support Clerk to join our team. This is an exciting opportunity to build a rewarding career within one of Northern Ireland's largest and most respected public sector organisations, supporting vital services that impact communities across the city every day.

If you're someone who thrives in a fast-paced environment, enjoys working with technology, and takes pride in delivering excellent customer service, we'd love to hear from you.

What You'll Be Doing

As a Business Support Clerk, you'll play a key role in delivering an efficient and professional support service across the council. No two days will be the same as you:

Provide administrative and clerical support across a range of council services

Manage records, filing systems, correspondence and documentation

Process internal and external mail

Handle telephone enquiries and provide excellent customer service

Input, retrieve and maintain information using various IT systems

Produce letters, reports, presentations and other documents

Organise meetings, manage diaries and take accurate meeting notes and minutes

Support routine business functions including finance, HR, customer support and administration

Assist with data collection, performance information and statistical reporting

Work collaboratively with colleagues to ensure services are delivered efficiently and effectively

What We're Looking For

We're looking for individuals who are:

Excellent communicators with strong written and verbal skills

Friendly, professional and committed to delivering outstanding customer service

Comfortable using Microsoft Office applications including Outlook, Word and Excel

Organised and able to manage competing priorities effectively

Strong team players who contribute positively to shared goals

Accurate, dependable and detail-oriented

Confident interacting with customers, colleagues and stakeholders at all levels

Why Join Belfast City Council?

At Belfast City Council, you'll be part of an organisation committed to serving the community while supporting your personal and professional development.

Benefits include:

A secure and rewarding public sector career

Opportunities for learning, training and career progression

Supportive and inclusive working environment

Meaningful work that contributes directly to the people of Belfast

Experience across a wide range of council services and business functions

Assessment Process

Applicants will complete a computer-based assessment (ISV) designed to evaluate:

General aptitudeMicrosoft Outlook skillsMicrosoft Word skillsMicrosoft Excel skillsOther relevant administrative competencies

Please ensure you provide a valid personal email address when applying, as assessment invitations will be issued electronically.

Ready to Apply?

If you're organised, customer-focused and ready to contribute to the delivery of high-quality public services, this could be the perfect opportunity for you.

Join Belfast City Council and help make Belfast work better for everyone. Apply today.