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- Tasks: Welcome visitors and share exciting local info at Hillsborough Forest.
- Company: Join a vibrant team promoting tourism in a beautiful outdoor setting.
- Benefits: Earn £13.26 per hour with flexible hours and valuable experience.
- Other info: Flexible zero-hours contract with opportunities for growth in tourism.
- Why this job: Make a real impact on visitor experiences while enjoying the great outdoors.
- Qualifications: 5 GCSEs and customer service experience required; tourism experience is a plus.
The predicted salary is between 13 - 13 £ per hour.
Are you passionate about tourism and enjoy engaging with people? If so, this opportunity is perfect for you. Our client is seeking enthusiastic and customer-focused individuals to join their team as Seasonal Visitor Information Advisors. This role offers a great opportunity to promote tourism and enhance visitor experiences at Hillsborough Forest. If you thrive in dynamic environments and take pride in delivering excellent customer service, we would like to hear from you.
Role Details
- Hours per week: Flexible
- Rate: PAYE: £13.26 per hour
- Location: Market Square, Lisburn, Lisburn and Castlereagh, BT28 1AG, United Kingdom
Key Responsibilities
- Providing a warm and friendly welcome to visitors at the Hillsborough Forest Visitor Information Trailer.
- Sharing detailed information about local attractions, tours, events, dining options, and transportation across Lisburn & Castlereagh and Northern Ireland.
- Ensuring the Visitor Information Trailer is well-stocked with up-to-date tourism materials and brochures.
- Recording and monitoring visitor enquiries, maintaining accurate records.
- Conducting visitor satisfaction surveys to gather feedback.
- Collaborating with local tourism partners and relevant departments to support a seamless visitor experience.
- Occasionally assisting with off-site events and activities.
- Promoting the area's unique offerings through excellent customer service and support of the wider tourism strategy.
What We're Looking For
- Essential: A minimum of 5 GCSEs (or equivalent) at Grade AC, NVQ Level 2 or above. At least one year of customer service experience, ideally in a visitor-facing or hospitality role.
- Desirable: One year of experience in a tourism-related role, such as visitor information services, hospitality, or retail. Proven sales skills would be advantageous.
General Requirements:
- Flexibility to work outside of traditional hours when required.
- A positive attitude and a strong commitment to delivering high-quality customer service.
Day-to-Day Responsibilities
- Greeting and assisting visitors with tailored recommendations.
- Organising materials and ensuring the Visitor Information Trailer remains well-stocked.
- Engaging with visitors to gather feedback through surveys.
- Working with team members and partners to deliver a consistent service.
- Representing the team at occasional off-site events.
Work Schedule
- May, June and September: Friday to Sunday, 10am - 4pm
- July and August: Daily, 10am - 4pm
This role operates on a zero-hours basis, offering flexibility.
Benefits
- Competitive hourly rate of £13.26 (PAYE)
- Opportunity to work in a scenic outdoor environment at Hillsborough Forest
- Valuable experience within the tourism and hospitality sector
- Supportive team environment
- Flexible working hours
If you are ready to contribute to delivering a high-quality visitor experience and showcase the best of Lisburn & Castlereagh, apply now to join the team as a Seasonal Visitor Information Advisor.
Front of House Team Member in Lisburn employer: Prime Recruitment Services Limited
Contact Detail:
Prime Recruitment Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member in Lisburn
✨Tip Number 1
Get to know the company and its values before your interview. This shows you're genuinely interested and helps you connect your passion for tourism with their mission. Plus, it gives you some great talking points!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with visitors or handle tricky questions. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A friendly smile and a positive attitude can go a long way in making you stand out during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re really keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House Team Member in Lisburn
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for tourism and customer service right from the start. Use your application to share why you love engaging with people and how you can enhance visitor experiences at Hillsborough Forest.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or tourism roles. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Friendly Cover Letter: Your cover letter is your chance to shine! Keep it warm and friendly, just like the welcome we expect our team to provide. Share specific examples of how you've delivered excellent customer service in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Prime Recruitment Services Limited
✨Know Your Stuff
Make sure you research Hillsborough Forest and the local attractions. Familiarise yourself with the key points about the area, as well as any events or tours that might be happening. This will help you answer questions confidently and show your enthusiasm for promoting tourism.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond to help a visitor or resolved a challenging situation. This will demonstrate your ability to thrive in a visitor-facing role.
✨Be Ready to Engage
Since this role involves interacting with visitors, practice your communication skills. Be prepared to engage in friendly conversation and ask open-ended questions. This will not only help you connect with the interviewers but also reflect how you would interact with visitors.
✨Flexibility is Key
Highlight your willingness to work flexible hours, especially since the role requires working outside traditional hours. Share any previous experiences where you adapted to changing schedules or took on additional responsibilities, showing that you're ready to jump in wherever needed.