At a Glance
- Tasks: Engage with visitors, assist in events, and maintain a clean zoo environment.
- Company: Belfast Zoo, a vibrant place for wildlife and community engagement.
- Benefits: Earn £13.47 per hour, gain valuable experience, and enjoy a fun work atmosphere.
- Other info: Enjoy working outdoors and receive full training for your role.
- Why this job: Join a passionate team and make a difference in visitor experiences at the zoo.
- Qualifications: Must have a valid UK driving licence and customer service experience.
The predicted salary is between 27000 - 28000 £ per year.
Location: Belfast Zoo, Antrim Road, Belfast, BT36 7PN
Hours: 24 hours per week
Rate of Pay: £13.47 per hour
Number of Positions: 10
Reason for Recruitment: Seasonal cover
About the Role
We are recruiting Zoo Crew Operatives with driving duties to support the front-of-house and operational teams at Belfast Zoo. This is a varied customer-facing role where you will help provide a safe, clean, welcoming and enjoyable experience for visitors. Duties will include supporting admissions, assisting visitors, working in the souvenir shop, helping with events, maintaining public areas, and driving zoo vehicles when required.
You will work under the supervision of Shift Supervisors and will be expected to deliver a high standard of customer service at all times.
Main Duties
- Welcoming and assisting visitors throughout the zoo
- Providing information, directions and support to visitors
- Supporting guided tours and visitor engagement activities
- Promoting zoo initiatives, events and membership schemes
- Handling cash, operating tills and processing payments
- Reconciling cash accurately at the end of shifts
- Assisting with the day-to-day running of the souvenir shop
- Restocking shelves, pricing goods and presenting merchandise
- Carrying out stock checks and replenishing stock
- Ensuring retail activity complies with Trading Standards requirements
- Cleaning public and staff areas, including toilets and restrooms
- Carrying out litter picking, sweeping, mopping and waste removal
- Operating cleaning and polishing equipment when required
- Assisting with events, promotions and educational exhibitions
- Helping with the assembly, dismantling and storage of equipment
- Supporting the use and maintenance of mobility scooters
- Completing basic administrative tasks and maintaining records
- Providing first aid support where required and recording incidents in line with council procedures
- Driving zoo vehicles to transport visitors, staff or equipment
- Ensuring vehicles are kept clean, safe and roadworthy
- Following all Belfast City Council policies, including health and safety, customer care and equal opportunities
Essential Criteria
- A full, valid UK driving licence, or be able to meet the mobility requirements of the role through alternative arrangements
- At least one years experience handling cash and dealing with customer enquiries
- At least one years experience carrying out cleaning duties, such as waste removal, sweeping, mopping and cleaning bathroom areas
- Good communication skills
- A strong customer service approach
- The ability to work well both independently and as part of a team
- Good awareness of workplace health and safety
- Basic numeracy skills for cash handling, stock checks and reconciliation
- The ability to complete records and basic reports accurately
Desirable Shortlisting Criteria
Belfast City Council may shortlist applicants who have at least two years experience in:
- Cash handling and customer-facing duties
- Cleaning and general maintenance duties
Additional Information
This is a physically active role. Applicants must be willing to work outdoors in all weather conditions and be able to work across steep terrain. The role may also involve heavy lifting. Full induction and training will be provided. Applicants must be available to work weekends and public holidays as part of the seasonal rota. Reasonable adjustments will be considered for applicants with disabilities.
Crew Member in Lisburn employer: Prime Recruitment Services Limited
Belfast Zoo offers a vibrant and inclusive work environment where employees are encouraged to engage with visitors and contribute to the conservation of wildlife. As a Crew Member, you will enjoy competitive pay, comprehensive training, and opportunities for personal growth while working in a unique outdoor setting that fosters teamwork and community spirit. Join us in creating memorable experiences for our guests while being part of a dedicated team committed to animal welfare and education.
Contact Details:
Prime Recruitment Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Crew Member in Lisburn
✨Tip Number 1
Get to know the zoo! Before your interview, spend some time visiting Belfast Zoo. Familiarise yourself with the layout, the animals, and any current events. This will not only help you answer questions but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a great experience for visitors, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories during your chat with us!
✨Tip Number 3
Show off your teamwork spirit! The job involves working closely with others, so be ready to discuss how you collaborate with teammates. Share experiences where you’ve helped out or supported your colleagues to create a positive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and keen on joining our team at Belfast Zoo. Don’t miss out on this opportunity!
We think you need these skills to ace Crew Member in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and cash handling. We want to see how your skills match the role of a Zoo Crew Operative!
Show Off Your Communication Skills:Since this is a customer-facing role, let us know about your communication skills! Include examples of how you've helped customers in the past or resolved issues.
Highlight Your Team Spirit:We love team players! Share experiences where you’ve worked well with others, whether in a job or during events. It shows us you can thrive in our zoo environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Prime Recruitment Services Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Zoo Crew Operative. Familiarise yourself with the tasks mentioned in the job description, like customer service, cash handling, and cleaning duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing a great experience for visitors, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your strong customer service approach.
✨Prepare for Practical Scenarios
You might be asked how you'd handle certain situations, like dealing with a difficult visitor or managing cash accurately. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Dress for the Job
Even though this is a hands-on role, it's important to look presentable for your interview. Wear something smart-casual that reflects your understanding of the zoo environment. This shows that you take the opportunity seriously and are ready to represent the zoo well.
