At a Glance
- Tasks: Supervise staff, manage operations, and ensure a safe, clean environment for customers.
- Company: Join the Dundonald International Ice Bowl team, a vibrant leisure facility.
- Benefits: Earn £15.31 per hour with flexible hours and a supportive work culture.
- Other info: Opportunity for career growth in a fun, dynamic environment.
- Why this job: Make a difference in your community while gaining valuable leadership experience.
- Qualifications: 5 GCSEs, NVQ Level 2 or equivalent, plus relevant experience in leisure management.
The predicted salary is between 30 - 31 £ per hour.
Location: Dundonald International Ice Bowl, 111 Old Dundonald Road, Dundonald, BT16 1XT
Pay: £15.31 per hour
Number of roles: 2
Requirement: Enhanced AccessNI check required
Prime Recruitment Services are currently recruiting for Senior Recreation Assistants to support operations at Dundonald International Ice Bowl. This is a temporary role where you will assist the manager on duty with the supervision of operational staff, customer care, health and safety, cleanliness and the smooth day-to-day running of the facility.
The Role
As Senior Recreation Assistant, you will provide frontline supervision on a shift basis, helping to coordinate staff duties, support facility users, manage operational tasks and ensure the centre delivers a safe, clean and welcoming service to the public. You will also support the manager on duty with staff cover, duty allocation, customer queries, facility supervision and general operational requirements.
Key Responsibilities
- Supervising Recreation Assistants and supporting the day-to-day deployment of staff
- Allocating duties, arranging staff cover, meal breaks and task rotation
- Assisting with the opening and operation of the facility
- Carrying out key holding duties on a shift basis
- Supporting high standards of customer care across the centre
- Responding to customer queries and complaints, escalating where required
- Monitoring cleanliness standards and reporting issues with cleaning or security contractors
- Helping maintain high standards of health and safety for staff and customers
- Supporting compliance with Child Protection and Vulnerable Adult guidelines
- Handling cash when required
- Preparing reports for the manager on duty
- Assisting with staff inductions, training and recruitment processes
- Supporting special events, functions and operational programmes
- Promoting equality, inclusion and professional standards across the service
Requirements
- 5 GCSEs at grades A-C, NVQ Level 2 or equivalent or suitable additional experience if these qualifications are not held
- 3 years' experience as a Leisure/Recreation Assistant or equivalent
- 1 year's experience line managing a team of employees
- A full, current UK driving licence and access to transport, where required for the duties of the post
- Awareness of Child Protection and Vulnerable Adult issues
- Good knowledge of Health and Safety requirements within the leisure industry
- A flexible, professional and customer-focused approach
Additional Information
This is a regulated post and requires a satisfactory Enhanced AccessNI disclosure as part of the pre-employment checks. The post-holder must be prepared to work unsociable hours on a rota basis and may be required to work additional hours depending on operational needs. Prime Recruitment Services is an equal opportunities employer and Northern Ireland's first recruitment agency accredited by the Living Wage Foundation.
Senior Recreation Assistant in Dundonald employer: Prime Recruitment Services Limited
At Prime Recruitment Services, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional development. Located at the Dundonald International Ice Bowl, our team enjoys a vibrant environment where they can grow their skills while contributing to a facility that prioritises customer care and safety. With competitive pay and opportunities for career advancement, we are committed to fostering a rewarding experience for all our employees.
Contact Details:
Prime Recruitment Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Recreation Assistant in Dundonald
✨Tip Number 1
Get to know the facility! Before your interview, visit the Dundonald International Ice Bowl. Familiarise yourself with the layout and services offered. This will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Network like a pro! Connect with current or former staff on LinkedIn or at local events. They can provide insider info about the role and the company culture, which can give you an edge during interviews.
✨Tip Number 3
Show off your leadership skills! As a Senior Recreation Assistant, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, focusing on customer care and health and safety.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows you're serious about the position and want to be part of our community at StudySmarter.
We think you need these skills to ace Senior Recreation Assistant in Dundonald
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Recreation Assistant role. Highlight your relevant experience, especially in supervising teams and customer care, as these are key aspects of the job.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for recreation and your understanding of health and safety standards. Use this space to showcase how your skills align with the responsibilities listed in the job description.
Showcase Your Experience:When detailing your experience, focus on specific examples where you've successfully managed a team or improved customer satisfaction. This will help us see how you can contribute to our operations at Dundonald International Ice Bowl.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it during our recruitment process.
How to prepare for a job interview at Prime Recruitment Services Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety regulations, especially those relevant to the leisure industry. Familiarise yourself with the specific responsibilities of a Senior Recreation Assistant, as well as any recent changes in policies or procedures at the Dundonald International Ice Bowl.
✨Showcase Your Leadership Skills
Since this role involves line managing a team, be ready to discuss your previous experience in supervising staff. Prepare examples of how you've successfully allocated duties, handled conflicts, or improved team performance. This will demonstrate your capability to lead effectively.
✨Customer Care is Key
Highlight your customer service skills during the interview. Think of specific instances where you’ve gone above and beyond to resolve customer queries or complaints. This will show that you understand the importance of providing a welcoming and safe environment for facility users.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a situation where a customer raises a complaint about cleanliness? Practising these types of questions can help you articulate your thought process clearly and confidently.
