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- Tasks: Welcome visitors and share exciting local info at Hillsborough Forest.
- Company: Join a vibrant team promoting tourism in a beautiful outdoor setting.
- Benefits: Earn £13.26 per hour with flexible hours and valuable experience.
- Other info: Work in a supportive team with opportunities for growth in tourism.
- Why this job: Make a real impact on visitor experiences while enjoying the great outdoors.
- Qualifications: 5 GCSEs and customer service experience required; tourism experience is a plus.
The predicted salary is between 13 - 13 £ per hour.
Are you passionate about tourism and enjoy engaging with people? If so, this opportunity is perfect for you. Our client is seeking enthusiastic and customer-focused individuals to join their team as Seasonal Visitor Information Advisors. This role offers a great opportunity to promote tourism and enhance visitor experiences at Hillsborough Forest. If you thrive in dynamic environments and take pride in delivering excellent customer service, we would like to hear from you.
Role Details
- Hours per week: Flexible
- Rate: PAYE: £13.26 per hour
- Location: Market Square, Lisburn, Lisburn and Castlereagh, BT28 1AG, United Kingdom
Key Responsibilities
- Providing a warm and friendly welcome to visitors at the Hillsborough Forest Visitor Information Trailer.
- Sharing detailed information about local attractions, tours, events, dining options, and transportation across Lisburn & Castlereagh and Northern Ireland.
- Ensuring the Visitor Information Trailer is well-stocked with up-to-date tourism materials and brochures.
- Recording and monitoring visitor enquiries, maintaining accurate records.
- Conducting visitor satisfaction surveys to gather feedback.
- Collaborating with local tourism partners and relevant departments to support a seamless visitor experience.
- Occasionally assisting with off-site events and activities.
- Promoting the area's unique offerings through excellent customer service and support of the wider tourism strategy.
What We're Looking For
- Essential: A minimum of 5 GCSEs (or equivalent) at Grade AC, NVQ Level 2 or above.
- At least one year of customer service experience, ideally in a visitor-facing or hospitality role.
- Desirable: One year of experience in a tourism-related role, such as visitor information services, hospitality, or retail.
- Proven sales skills would be advantageous.
General Requirements
- Flexibility to work outside of traditional hours when required.
- A positive attitude and a strong commitment to delivering high-quality customer service.
Day-to-Day Responsibilities
- Greeting and assisting visitors with tailored recommendations.
- Organising materials and ensuring the Visitor Information Trailer remains well-stocked.
- Engaging with visitors to gather feedback through surveys.
- Working with team members and partners to deliver a consistent service.
- Representing the team at occasional off-site events.
Work Schedule
- May, June and September: Friday to Sunday, 10am - 4pm
- July and August: Daily, 10am - 4pm
This role operates on a zero-hours basis, offering flexibility.
Benefits
- Competitive hourly rate of £13.26 (PAYE)
- Opportunity to work in a scenic outdoor environment at Hillsborough Forest
- Valuable experience within the tourism and hospitality sector
- Supportive team environment
- Flexible working hours
If you are ready to contribute to delivering a high-quality visitor experience and showcase the best of Lisburn & Castlereagh, apply now to join the team as a Seasonal Visitor Information Advisor.
Front of House Team Member in Belfast employer: Prime Recruitment Services Limited
Contact Detail:
Prime Recruitment Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member in Belfast
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can show how your passion for tourism aligns with their mission. Plus, it’ll help you stand out as someone who genuinely cares about the role!
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Visitor Information Advisor and how you'd handle them. Being able to demonstrate your experience in engaging with visitors will really impress the hiring team.
✨Tip Number 3
Network like a pro! Connect with people in the tourism industry on social media or at local events. You never know who might have a lead on a job or can give you insider tips on the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing enthusiastic candidates who are eager to join our team!
We think you need these skills to ace Front of House Team Member in Belfast
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for tourism and customer service right from the start. Use your application to share why you love engaging with people and how you can enhance visitor experiences at Hillsborough Forest.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or tourism roles. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Friendly Cover Letter: Your cover letter is your chance to shine! Keep it warm and friendly, just like the welcome we expect our team to provide. Share specific examples of how you've delivered excellent customer service in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Prime Recruitment Services Limited
✨Know Your Stuff
Familiarise yourself with the local attractions, events, and dining options in Lisburn & Castlereagh. Being able to share specific recommendations during your interview will show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Show Off Your People Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Think about times when you went above and beyond to help someone or received positive feedback. This will demonstrate your ability to create a warm and friendly atmosphere for visitors.
✨Be Ready for Scenarios
Expect situational questions that assess how you'd handle various visitor inquiries or challenges. Practise responses to common scenarios, like dealing with a dissatisfied visitor or promoting a local event, to showcase your problem-solving skills and adaptability.
✨Dress the Part
Even though this is a casual role, dressing smartly can make a great first impression. Aim for a neat and professional appearance that reflects your enthusiasm for the position and the tourism industry. It shows you take the opportunity seriously!