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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth transport operations.
- Company: Join a dynamic logistics business that's growing fast.
- Benefits: Enjoy a competitive salary and career development opportunities.
- Other info: Work in a supportive team environment with plenty of learning opportunities.
- Why this job: Make a real difference in customer service within the transport industry.
- Qualifications: Experience in transport or logistics is a plus; strong communication skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Location: Reading, Berkshire
Salary: GBP35,000 per annum
Position: Full-time, Permanent
The Company
We are working with a growing and dynamic logistics business specialising in transport, freight forwarding, and pallet network distribution. Due to continued growth, they are looking to appoint a Customer Service Specialist to join their operations team in Reading.
The Role
As a key point of contact for customers, you will play a vital role in ensuring the smooth running of transport and freight operations, delivering a high level of service across pallet network and general haulage movements.
Key Responsibilities
- Handling incoming customer enquiries via phone and email in a professional and timely manner
- Managing and updating bookings across transport management systems (TMS)
- Coordinating UK and European pallet network deliveries and collections
- Tracking shipments and providing real-time updates to customers
- Resolving delivery issues, delays, and service queries efficiently
- Processing orders, consignment notes, and transport documentation
- Liaising with drivers, depots, and partner networks to ensure service levels are met
- Maintaining accurate records of customer interactions and job updates
- Supporting the wider operations team with daily logistics activities
- Continuously striving to improve customer satisfaction and service delivery
Experience & Skills Required
- Previous experience within transport, freight, or logistics operations is highly desirable
- Experience working with a pallet network (e.g. Palletways, Pall-Ex, Palletforce, etc.) would be a strong advantage
- Strong communication skills - both written and verbal
- Confident using transport systems and Microsoft Office
- Ability to work in a fast-paced, time-critical environment
- Excellent problem-solving skills and attention to detail
- A proactive, team-focused attitude with a willingness to learn
What's on Offer
- Competitive salary package
- Opportunity to join a growing logistics business
- Supportive and team-oriented working environment
- Career development within transport and freight operations
If you have experience in transport, freight forwarding, or pallet network operations and enjoy delivering exceptional customer service, we would love to hear from you.
Customer Service Specialist (Transport & Logistics) in London employer: Prime Placers Ltd
Contact Detail:
Prime Placers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Transport & Logistics) in London
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to sound confident and professional. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and potentially even a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team in the logistics world.
We think you need these skills to ace Customer Service Specialist (Transport & Logistics) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in transport, freight, or logistics operations. We want to see how your skills match the role of Customer Service Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service in the logistics sector. We love seeing enthusiasm and a proactive attitude, so let that personality come through!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Prime Placers Ltd
✨Know Your Logistics
Make sure you brush up on your knowledge of transport and logistics operations. Familiarise yourself with terms like freight forwarding and pallet networks, as well as the specific systems they use. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
As a Customer Service Specialist, communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. Practising clear and concise responses will help you convey your points confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to tackle delivery issues or service queries. Be ready to discuss how you approached these challenges and what the outcomes were. This will highlight your ability to think on your feet and maintain high service levels.
✨Emphasise Teamwork and Adaptability
The logistics environment can be fast-paced and ever-changing. Share experiences that showcase your team-focused attitude and willingness to learn. Highlighting your adaptability will reassure them that you can thrive in their dynamic operations team.