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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth transport operations.
- Company: Join a dynamic logistics business that's growing fast.
- Benefits: Enjoy a competitive salary and career development opportunities.
- Other info: Work in a supportive team environment with plenty of learning opportunities.
- Why this job: Make a real difference in customer service within the transport industry.
- Qualifications: Experience in logistics and strong communication skills are a must.
The predicted salary is between 35000 - 35000 £ per year.
Location: Reading, Berkshire
Salary: GBP35,000 per annum
Position: Full-time, Permanent
The Company
We are working with a growing and dynamic logistics business specialising in transport, freight forwarding, and pallet network distribution. Due to continued growth, they are looking to appoint a Customer Service Specialist to join their operations team in Reading.
The Role
As a key point of contact for customers, you will play a vital role in ensuring the smooth running of transport and freight operations, delivering a high level of service across pallet network and general haulage movements.
Key Responsibilities
- Handling incoming customer enquiries via phone and email in a professional and timely manner
- Managing and updating bookings across transport management systems (TMS)
- Coordinating UK and European pallet network deliveries and collections
- Tracking shipments and providing real-time updates to customers
- Resolving delivery issues, delays, and service queries efficiently
- Processing orders, consignment notes, and transport documentation
- Liaising with drivers, depots, and partner networks to ensure service levels are met
- Maintaining accurate records of customer interactions and job updates
- Supporting the wider operations team with daily logistics activities
- Continuously striving to improve customer satisfaction and service delivery
Experience & Skills Required
- Previous experience within transport, freight, or logistics operations is highly desirable
- Experience working with a pallet network (e.g. Palletways, Pall-Ex, Palletforce, etc.) would be a strong advantage
- Strong communication skills - both written and verbal
- Confident using transport systems and Microsoft Office
- Ability to work in a fast-paced, time-critical environment
- Excellent problem-solving skills and attention to detail
- A proactive, team-focused attitude with a willingness to learn
What's on Offer
- Competitive salary package
- Opportunity to join a growing logistics business
- Supportive and team-oriented working environment
- Career development within transport and freight operations
If you have experience in transport, freight forwarding, or pallet network operations and enjoy delivering exceptional customer service, we would love to hear from you.
Customer Service Specialist (Transport & Logistics) in England employer: Prime Placers Ltd
Contact Detail:
Prime Placers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Transport & Logistics) in England
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Customer Service Specialist role!
We think you need these skills to ace Customer Service Specialist (Transport & Logistics) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in transport and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service in the logistics sector and how you can contribute to our team. Keep it engaging and personal!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Prime Placers Ltd
✨Know Your Logistics
Make sure you brush up on your knowledge of transport and logistics operations. Familiarise yourself with terms like pallet networks and freight forwarding, as well as the specific systems they use. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your strong communication skills. Practice answering common customer service scenarios and think about how you would handle difficult situations. Clear, confident communication can set you apart from other candidates.
✨Problem-Solving Scenarios
Expect to be asked about how you would resolve delivery issues or delays. Prepare some examples from your past experience where you successfully solved a problem. Highlight your attention to detail and proactive approach, as these are key traits for a Customer Service Specialist.
✨Team Player Attitude
This company values a team-focused attitude, so be ready to discuss how you've worked collaboratively in previous roles. Share examples of how you supported your team in achieving goals or improving customer satisfaction. A positive, team-oriented mindset will resonate well with the interviewers.