Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth transport and freight operations.
- Company: Join a dynamic logistics business that's growing fast.
- Benefits: Enjoy a competitive salary and career development opportunities.
- Other info: Work in a supportive team environment with plenty of learning opportunities.
- Why this job: Make a real difference in customer service within the transport industry.
- Qualifications: Experience in logistics and strong communication skills are a must.
The predicted salary is between 35000 - 35000 £ per year.
Location: Reading, Berkshire
Salary: GBP35,000 per annum
Position: Full-time, Permanent
The Company
We are working with a growing and dynamic logistics business specialising in transport, freight forwarding, and pallet network distribution. Due to continued growth, they are looking to appoint a Customer Service Specialist to join their operations team in Reading.
The Role
As a key point of contact for customers, you will play a vital role in ensuring the smooth running of transport and freight operations, delivering a high level of service across pallet network and general haulage movements.
Key Responsibilities
- Handling incoming customer enquiries via phone and email in a professional and timely manner
- Managing and updating bookings across transport management systems (TMS)
- Coordinating UK and European pallet network deliveries and collections
- Tracking shipments and providing real-time updates to customers
- Resolving delivery issues, delays, and service queries efficiently
- Processing orders, consignment notes, and transport documentation
- Liaising with drivers, depots, and partner networks to ensure service levels are met
- Maintaining accurate records of customer interactions and job updates
- Supporting the wider operations team with daily logistics activities
- Continuously striving to improve customer satisfaction and service delivery
Experience & Skills Required
- Previous experience within transport, freight, or logistics operations is highly desirable
- Experience working with a pallet network (e.g. Palletways, Pall-Ex, Palletforce, etc.) would be a strong advantage
- Strong communication skills - both written and verbal
- Confident using transport systems and Microsoft Office
- Ability to work in a fast-paced, time-critical environment
- Excellent problem-solving skills and attention to detail
- A proactive, team-focused attitude with a willingness to learn
What's on Offer
- Competitive salary package
- Opportunity to join a growing logistics business
- Supportive and team-oriented working environment
- Career development within transport and freight operations
If you have experience in transport, freight forwarding, or pallet network operations and enjoy delivering exceptional customer service, we would love to hear from you.
Customer Service Specialist (Transport & Logistics) employer: Prime Placers Ltd
Contact Detail:
Prime Placers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Transport & Logistics)
✨Tip Number 1
Network like a pro! Reach out to people in the transport and logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its operations, especially their approach to customer service. Be ready to share how your experience aligns with their needs, particularly in handling enquiries and resolving issues.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be prepared to discuss specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Specialist (Transport & Logistics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in transport and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service in the logistics sector and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Clear, concise, and engaging language will help us see you as a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Prime Placers Ltd
✨Know Your Stuff
Make sure you brush up on the basics of transport and logistics. Familiarise yourself with terms like freight forwarding, pallet networks, and transport management systems. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Specialist, communication is key. Prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. Practising clear and concise responses will help you shine during the interview.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific delivery issues or service queries. Think of real-life examples where you've successfully navigated challenges. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to customer satisfaction or how they support their team in a fast-paced environment. This shows your enthusiasm and helps you gauge if the company is the right fit for you.