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- Tasks: Lead a team in managing retail banking operations and customer service support.
- Company: Join a prestigious international bank known for its excellence in customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be part of a reputable bank where your leadership can make a real impact.
- Qualifications: Must have extensive retail banking experience and excellent communication skills.
- Other info: This role requires in-office presence five days a week in London.
The predicted salary is between 43200 - 72000 £ per year.
A small prestigious international bank is seeking a “hands on” manager for its retail banking operations area. Your responsibilities will include:
- Managing a team, processing all retail banking and cashiering for the London branch and providing customer services support to RM’s regarding HNWI and private banking
- Processing payments and treasury settlements
- Ensuring CDD/EDD updated
Your experience must include:
- Extensive proven and relevant retail banking/SWIFT payments/customer services experience gained in banking
- Excellent communication/presentation skills gained in front line customer services
- Able to work well under pressure, show initiative and good problem-solving skills
Please note this role will be working 5 days a week in the London office.
Head of Customer Services/Retail Banking | London, UK | In-Office employer: Prime Personnel
Contact Detail:
Prime Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Services/Retail Banking | London, UK | In-Office
✨Tip Number 1
Network with professionals in the banking sector, especially those who have experience in retail banking. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Research the latest trends in customer service within retail banking. Being knowledgeable about current practices and innovations can help you stand out during interviews and discussions with hiring managers.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer service in your previous roles. Highlighting your hands-on management style will resonate well with the expectations for this position.
✨Tip Number 4
Familiarise yourself with the bank's values and mission. Tailoring your conversations and responses to align with their goals will demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace Head of Customer Services/Retail Banking | London, UK | In-Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in retail banking and customer services. Use specific examples that demonstrate your skills in managing teams and processing payments, as these are key responsibilities for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication and presentation skills. Mention how your hands-on management style aligns with the bank's needs and provide examples of how you've successfully handled pressure and problem-solving in previous roles.
Highlight Relevant Experience: In your application, emphasise your experience with SWIFT payments and customer service support for high-net-worth individuals (HNWI). This will show that you understand the specific requirements of the position.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no errors. A polished application reflects your attention to detail, which is crucial in the banking sector.
How to prepare for a job interview at Prime Personnel
✨Showcase Your Leadership Skills
As a Head of Customer Services, you'll need to demonstrate your ability to manage and inspire a team. Prepare examples of how you've successfully led teams in the past, focusing on your hands-on approach and any initiatives you've implemented that improved customer service.
✨Highlight Relevant Experience
Make sure to discuss your extensive experience in retail banking and customer services. Be ready to provide specific examples of your work with SWIFT payments and how you've handled treasury settlements, as these are crucial for the role.
✨Prepare for Pressure Situations
Given the fast-paced nature of banking, be prepared to discuss how you handle pressure. Think of scenarios where you've had to solve problems quickly and effectively, and be ready to share these stories during the interview.
✨Demonstrate Excellent Communication Skills
Since this role involves significant interaction with high-net-worth individuals and private banking, practice articulating your thoughts clearly and confidently. Consider role-playing common customer service scenarios to showcase your communication prowess.
